IT & Hardware Intern (6 months)

WHAT YOU WILL BE WORKING ON

Primary focus

This role plays a key part in maintaining a smooth and productive working environment by delivering Hardware and IT support services to Gameloft Hanoi employees. From managing hardware assets and supporting end users with technical issues to setting up workstations and improving support processes you will help ensure the studios daily operations run efficiently and effectively.

What it means on a daily basis

Hardware service

•  Register and keep track of all devices borrowed by the production teams ensuring that the borrowers keep maintain and give back the devices in accordance with the company regulations.
• Examine cellphone unit observe the operation install the testing program into it to test and update phones technical specs specific issues and solutions drivers tools into Technical Knowledge Data Base Web Tool
• Run HW process; HW tools observe and optimize the process related to the task and raise new ideas to make HW process effective (Hardware Lockbox DMT Report and SIM Cost )
•  Ready to come to the company to support the emergency cases if receiving the requests.

IT service:  

• Receiving support requests directly from users via emails or hotlines logging tickets to the Helpdesk system and confirming the reception of requests to users in a timely manner
• Set up/Revoke Maintain/Upgrade the PCs (hardware/software/connectivity) for newcomers/resigned User and Gameloft employees from other studios
• By oneself or together with the team analyzing the issues proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity) LAN cabling Wireless printers fax machines scanners photocopying machines projectors fixed telephones and other IT devices
• Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making
• Support with Company Events and other administrative tasks

Qualifications :

WHAT YOU NEED TO SUCCEED

• Possessing customer/service-oriented mentality
• Being proactive willing to learn and working overtime when requested
• Being social communicative calm and flexible when dealing with users
• Being innovative cooperative responsible disciplined timely and accurate in performing tasks
• Well-organized and detail-oriented
• Teamwork and good working attitude

WHO YOU ARE

• Technical knowledge: Basic knowledge about PC and other IT devices hardware/software/connectivity including Windows and Linux operating systems; good skills in analyzing diagnosing and troubleshooting issues.
• Fair English; Speak and Write.

Additional Information :

WHATS IN IT FOR YOU

Benefits

• Internship Allowance:VND gross/month.
• Home Office Support Allowance: 250000VND/month.
• 05 working days/week: From Monday to Friday applying hybrid working model and flexible working time
• Annual health check-up
• Accident Insurance
• A clear professional training plan with overseas mentor to fully develop your potential.
• A creative modern and open working place with our talents from around the world.
• Enjoy various activities (team building events CSR etc.).

Life at Gameloft

•  A collaborative workplace environment with over 6 nationalities where hundreds of world-renowned game titles were born.
• An open-space office a cafeteria a ping-pong table and a football table.
• A gaming area equipped with multiple devices (PS Nintendo Switch etc.)
• A wide range of internal events and sports clubs to boost connection and work-life balance.
• A global company where you can meet great people around the world.

Work Location

• Work location: 3&4 Floor Lilama 10 Building 56 To Huu Nam Tu Liem Ha Noi Vietnam.

How to proceed

Ready to level up your career Click Im interested/Apply and send us your updated CV in English!

Please note:

To ensure a fair and compliant recruitment process under the General Data Protection Regulation (GDPR) please submit your application through the official job posting via Gameloft website Gameloft or Gameloft Vietnam LinkedIn pages or SmartRecruiters. Applications sent via email or LinkedIn messages will not be considered.

Due to the high volume of applications only candidates whose profiles most closely match the role needs will be contacted by our recruiters. We sincerely appreciate your understanding and interest.

Whats more

• Want to know more Visit our websites:
• Hanoi Studio website
• LinkedIn page
• Facebook page

Remote Work :

No

Employment Type :

Full-time