Customer Service Staff

Job Description: Customer Service Staff
Reporting: CS Manager

TASKS ACTIVITIES RESPONSIBILITIES

• Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
• Consult and answer customer questions;
• Record and manage customer information and constantly update it on the database system;
• Building relationships with customers based on focusing on customer needs and wants and closing sales;
• Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
• Supporting team member to push audit report with auditor in case of late KPI;
• Evaluate customer feedback and identify ways to maximize customer satisfaction;
• Calculating and submit sub fee OT of auditor/ sub-contractor.

CANDIDATE PROFILE

• Bachelors degree in English Business Admin or Technical major
• At least 1-2 years working experience as Customer Service/ Admin position or relevant
• Effective team co-ordination and leadership skills
• Customer orientation and ability to adapt/respond to different types of character
• Ability to multi-task prioritize and manage time effectively
• Good command of English

TECHNICAL AND PROFESSIONAL SKILLS

• Good English skills (writing and speaking)
• Good social communication skills
• Clear voice and cheerful character
• Possess sound judgement analytical skills and tenacity
• Problem solving with a high level of commercial awareness
• To understand complex operations from a broad perspective

BENEFITS

• Social insurance personal medical insurance Aon accident & health care insurance 24/24 annual health check
• 13th salary salary review per year bonus
• Annual leave with pay: 15 -18 days/year 5 sick leave/ year
• Phone allowance taxi card
• Training & Development Activities: Professional Training Soft-skill training Awareness training (ISO ...)
• Participate in events with company such as Year end party Outing trip Family day. Environment day
• Gifts voucher on public holidays (Tet holiday Independence Day Hung King Labor Day Mid autumn..)
• Birthday gifts and shorter working time on birthday
• Opportunity to experience a professional multinational working environment & exposure to the European standard working style from a French company.