Business Development Manager (Forwarding)

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

The Business Development Manager is responsible for driving profitable growth of the business through the acquisition of new customers and the development of existing accounts within assigned territories and market segments. The role is accountable for achieving sales targets identifying new business opportunities and building strong customer relationships.

1. Business Development & Sales Growth

• Identify and develop new business opportunities within assigned territories industries and target market segments. (a Hunter)

• Achieve assigned sales targets KPIs revenue and gross profit objectives.

• Develop and maintain a healthy sales pipeline through prospecting networking referrals and customer engagement activities.

• Grow existing customer accounts through cross-selling and upselling of Toll products and services.

• Conduct sales presentations customer visits business reviews and solution discussions to secure new business opportunities.

• Collaborate with Product and Operations teams to develop customer-specific solutions and proposals.

• Monitor market trends and competitive actions share insights with product and management teams.

• Performs for other duties including sales presentations developing deliverables coordinating implementation creating and adding to existing marketing materials.

2. Customer Relationship Management

• Build and maintain strong relationships with prospective and existing customers.

• Develop a thorough understanding of customer businesses trade lanes commodities service requirements and commercial expectations.

• Ensure timely follow-up and effective responses to customer inquiries sales leads and business opportunities.

• Support customer retention and account growth initiatives through regular engagement and business reviews.

3. Sales Reporting CRM & Performance Management

• Maintain accurate customer opportunity and sales activity records within Salesforce CRM.

• Provide timely and accurate pipeline updates sales forecasts and activity reports.

• Track and report on sales performance metrics as required by management.

• Ensure all customer and sales information is maintained in accordance with company policies and standards.

• Comply with all Toll policies and procedures.

• Perform other duties as assigned by management.

• Year-over-year growth in volume Gross Profit and revenue in line with company metrics.

• Achievement of agreed service KPIs and customer satisfaction.

• Accuracy and timeliness of CRM data and business reporting.

• Alignment and execution of account development processes.

• Successful implementation and governance of SOPs.

• Retention and expansion of keycustomers.

• Education: Bachelors degree in Business Supply Chain Logistics or related field (or equivalent experience).

• Experience: Minimum 3 years of sales/business development experience in freight forwarding logistics or supply chain solutions.

• Language: Fluent in English (written and verbal) is mandatory for direct reporting and collaboration with National Sales Manager.

• Technical: Strong analytical and problem-solving abilities with the ability to interpret data into actionable business insights. (Preferably with experiences and sound knowledge in Contract Logistics environment)

• Excellent communication and presentation skills.

• Business:

• Proven record in managing complex customer relationships and driving account growth.

• Strong relationship-building capabilities.

• Human Relations:

• Ambitious thinker with a results-oriented mindset.

• Resilient adaptable and culturally aware.

• Self-motivated with ability to work independently.

• High integrity and professionalism.

• Comfortable influencing across levels and geographies without direct authority.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit