Technical Support Representative Jobs in Ann Arbor, MI

The Technology Support III role owns complex technical issues and incidents endtoend ensuring system stability risk mitigation and customer trust. This role applies advanced diagnostics and systems thinking while leading incident triage coordinating crossfunctional response and serving as the primar...

Provides second -tier support to end users on a variety of issues. Identifies researches and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution. RESPONSIBILITIES AND DUTI...

OverviewAs a Technical Support Representative - Level 1 you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods such as alarm monitoring emails and chat. You will analyze troubleshoot and resol...