Product Support Team Lead Jobs in West Memphis, AR

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

Primary ResponsibilitiesProcess Monitoring & EvaluationMonitor assess and ensure adherence to operational standards identifying and documenting deviations.Continuously assess ongoing processes identifying deviations and opportunities for improvement.Perform electronic Lean Process Control (eLPC) ass...

Primary ResponsibilitiesAssigns work via the work queue as well as any special projects that are not in order form. Verifies that all processes are followed and not deviated from. Prioritizes all work in the most effective order to satisfy the customer. Process stage schedule and ship orders in a ti...

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality...