Product Support Team Lead Jobs in Baltimore, MD

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...

We are seeking an experienced and highly motivated Customer Support Team Trainer to lead the development and continuous improvement of our customer service workforce. This role is ideal for a seasoned training professional who understands the dynamics of customer support environments and is passiona...

POSITION SUMMARY:Under the supervision of the Group Sales or Department Manager the Team Leader gives daily direction to the associates in one of the departments within the store to include: merchandise presentation inventory control pricing sales enhancements stocking and customer service activitie...

FMS AND TEAM SUPPORTSupport your team in the field through demonstration of expert Brand and Product knowledgeSupport FMS in motivating and inspiring SMs in the field and the officeContribute to trial driving focuses designed to grow the user base on and around campusAssist the FMS in building activ...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...