Zscaler Support Administrator (Contractor Position)

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs core values are built around safety service equity sustainability culture and accessibility and each employee that works for the MBTA performs their roles based on our vision mission and includes attendance participation and contribution in local safety committee meetings as needed.

The Security Application Support (Zscaler Support Administrator) role ensures the secure implementation configuration and ongoing operational health of the MBTAs Secure Access Service Edge (SASE) environment and integrated security platforms. This position provides technical expertise across cloud security services user access technologies and threat prevention capabilities to protect MBTA systems data and users. The role supports both project-based initiatives and day-to-day operations partnering closely with security engineering infrastructure and application teams to maintain resilient compliant and Zero Trust aligned security controls.

The scope of this role includes initial configuration deployment administration monitoring and continuous improvement of SASE components; integration with Microsoft cloud and endpoint protection technologies; troubleshooting of user and system issues; policy development and tuning; documentation of operational standards; and participation in threat intelligence and remediation activities. The position also contributes to security architecture enhancements assists with cloud migration efforts and advises on emerging security acquisitions to ensure alignment with MBTA Information Security policies industry best practices and regulatory requirements.

• Perform initial configuration and setup of the SASE cloud (Internet Access Private Access digital experience SAML add-ons etc.).
• Assist with various implementation projects as they relate to Azure Intune Office 365 and application cloud migrations.
• Investigate and apply SASE best practices.
• Provide comprehensive administration and support of the Zscaler platform (ZIA ZPA) including daily operational tasks policy updates SSL inspection management certificate workflows log analysis troubleshooting and coordination with Zscaler TAC.
• Perform day-to-day administration of the SASE.
• Document SASE standard operating procedures and protocols.
• Create SASE dashboards and reports to monitor and ensure SASE health.
• Coordinate and leverage threat intelligence to prevent and remediate vulnerabilities and threats.
• Receive and fulfill technical work assignments ServiceNow and data calls.
• Fulfill policy requests to fine tune operations of the SASE Standards that align with Information Security Policies.
• Monitor troubleshoot and resolve user experience issues and provide remediation recommendations.
• Assist other system and security engineers in optimizing policies and user configuration.
• Document issues and escalate to next tier or vendor support as necessary.
• Monitor systems consoles and remediate alerts.
• Perform policy administration for web proxies URL filtering secure web gateway CASB and data loss prevention.
• Support integration with Microsoft products like Azure Active Directory and Microsoft Conditional Access Policies.
• Support integration with EDR products like CrowdStrike.
• Identify and recommend Security Architecture Improvements or solutions for review by leadership and continue to be a champion of Zero Trust maturity at the MBTA.
• Serve as an advisor on new security acquisitions.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work any and all shifts and/or locations as assigned or directed.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day seven (7) days per week as directed by supervisory staff for severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.

Supervision

• No direct reports.

Minimum Education

• Bachelors degree from an accredited institution.

• Two (2) years of experience administering or supporting cloud-based security platforms.
• Strong understanding of SASE architecture Zero Trust principles and cloud security best practices.
• Application support of security related applications used in EDR PAM SIEM or ZTNA.
• Management of ENTRA groups for use in SCIM group management.
• Understanding of Windows and MacOS systems.
• Understanding of Mobile device management (MDM) concepts.
• Strong written and verbal communication skills and the ability to create technical reports.
• Strong analytical and troubleshooting skills.

• Application support of security related applications used in EDR PAM SIEM AND ZTNA.
• Experience administering or supporting Zscaler ZIA/ZPA SSL inspection certificate workflows and log/traffic analysis.
• Experience with SCIM-based identity lifecycle management and advanced ENTRA ID (Azure AD) configuration.
• Working knowledge of CrowdStrike SentinelOne or similar EDR platforms.
• Hands-on experience with SIEM log aggregators or incident response tools (mirroring MBTA preferred skills patterns).
• Familiarity with PAM technologies such as CyberArk BeyondTrust or Delinea.
• Experience managing or tuning CASB secure web gateway or DLP solutions.
• Understanding of cloud networking concepts (DNS security TLS VPN replacements micro-segmentation).
• Experience creating dashboards and analytics in tools such as Splunk Elastic Power BI or Zscaler Insights.
• Knowledge of major Information Security frameworks (e.g. NIST 800-53 / 800-207 ISO 27001 CIS Controls).
• Experience with automation and scripting (PowerShell Python Bash) to streamline security operations.
• Experience with application cloud migration support and cloud-hosted service hardening.
• Knowledge of traditional and modern application architectures (client/server n-tier microservices).
• Certifications such as CompTIA Security Network CySA Zscaler ZIA/ZPA Certified Administrator Azure Fundamentals or GIAC.

Substitutions

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An associates degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A masters degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one (1) year of experience.

Job Conditions

• Adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Ability to pass a Criminal Offender Record Information (CORI) check background screening and the MBTAs medical requirements including a physical examination and drug and alcohol screening.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.