Workplace Experience Systems Analyst

Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people commitment to innovation and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best and work with the best this is where you belong.

The Workplace Experience Systems Analyst is an integral part of Lathams Workplace Experience team. This role will be responsible for supporting WE Systems Technology Knowledge Training and Reporting platforms as well as collaborating with cross-functional teams to design develop and deploy AI enhancements that improve operational efficiency and user experience. This role will be located in either our New York office or Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include:

• Identifying opportunities for new AI technologies and working with the WE Systems team on creating new or improving existing machine learning and predictive analytics within Workplace Experience
• Helping to maintain track and improve multiple applications systems technology tools and services supported by the WE Systems team and its global partners
• Providing systems access to new users troubleshooting issues and concerns and participating in quality assurance testing and monitoring programs
• Creating drafting and publishing workflows reports presentations meeting minutes and project schedules
• Understanding internal and external clients requests and maintaining the skills knowledge and know-how to clarify requests in order to deliver desired results
• Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
  

Wed love to hear from you if you:

• Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
• Display strong knowledge of graphics programs such as Adobe Illustrator as well as Microsoft Office 365 applications
• Demonstrate excellent oral and written communications skills

And have:

• A bachelors degree or equivalent in computer science or information systems preferably
• A minimum of three (3) years of computer-based customer support experience
• Minimum 2 years of hands-on experience working within ServiceNow or a comparable enterprise ticketing platform
• Previous experience as a technology support help desk or professional support assistant preferably
• Experience in technology support documenting processes and technical requirements
• Experience working with AI agents and creating complex prompts

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
• Professional development programs
• Employee discounts
• Affinity groups networks and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.

Please click here to view the full job description for this role.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.

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