Workplace Experience Coordinator

Job Title

Workplace Experience Coordinator

Job Description Summary

The Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive engaged and well supported in the workplace and that they are able to thrive in a dynamic environment.

The WEx Coordinator will be responsible for dedicated zone(s) or building(s) acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness so employees can be productive without friction or challenges. The Coordinator will function as the eyes and ears of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.
We are looking for a highly collaborative self-starter who enjoys solving problems has fantastic communication skills and can bring an elevated customer experience to employees and visitors in the workplace environment.

We are looking for a highly collaborative self-starter who enjoys solving problems has fantastic communication skills and can bring an elevated customer experience to employees and visitors in the workplace environment.

Job Description

Essentialfunctionsandresponsibilities

• Provide high touch support to employees in the workplace. This includes providing employees with tools support information and wayfinding.
• Provide a warm welcome to allemployeesand guests leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationshipswith end users and cross functional colleagues.
• Act as the first line of responseto user questions troubleshoot issues and follow up as required.
• Regularly assess space readiness ensuring workspaces conference rooms and offices areproperly equippedandemployeeready.
• Function as theeyes and earsof the workspace and proactively submit work ordersto report repairs required maintenance broken or missing furniture before an end user is impacted.
• Help educateemployeesand visitorsonequipment processes space use workplace protocols and etiquette.
• Ensure complaints questionsconcernsand suggestions from employees are addressed and conduct follow-up if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information withmanagers as relevant.
• Follow escalation protocols having all required knowledgeofcross functionalteamsresponsibilities
• Identifyand escalate process improvementopportunities to manager and collaborate on new innovative solutions.

KeyCompetencies

• CommunicationComfortable corresponding with executive level clients and interacting with individuals at all levelsincluding professional and polished verbal and written communication
• EQShowcase exceptional emotional intelligence and empathy
• OrganizedDetail oriented confident self-starter with exceptional organizational skills
• ProactiveMaintain a can do mentality with the ability to act with minimal information
• CharacterDemonstrate integrity accountabilityself-awarenessand strong work ethic.
• Showcase strong business acumen.
• ProfessionalProject an approachable and professional image in personal appearance manner anddemeanor.
• ResilientAbility to work under pressure while acting in a calm manner
• Technology Proficiency Ability to successfully use the Microsoft Suite andcomfortability in learning proprietary tech tools.

Important experienceand education

• Minimum of 2 years of related work experience in real estate services travel/hospitality retail customer service or a collegedegree

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 49470.00 - $58200.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield