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Workplace Experience Ambassador

Cushman & Wakefield

Job Location:

Chicago, IL - USA

Monthly Salary: $ 28 - 33

Posted: 22 July 2026 (29 days ago)

Application Deadline: 19 October 2026

Vacancies: 1 Vacancy

Job Summary

Job Title

Workplace Experience Ambassador

Job Description Summary

The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive engaged and well supported in the workplace and that theyare able tothrive in a dynamic environment.

This position is 24 hours a week 3 days a week onsite. The Ambassador will be responsible for a dedicated zone or building acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness so employees can be productive without friction or challenges. The Ambassador will function as the eyes and ears of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.

We are looking for a highly collaborative self-starter who enjoys solving problems has fantastic communication skills and can bringan elevatedcustomer experience to employees and visitors in the workplace environment.

Job Description

Providehigh touchsupport to employees in the workplace. Thisincludesproviding employees with tools support information and wayfinding.

Provide a warm welcome to all employees and guests leaving them with a positive and professional first impression.

Cultivate and maintain trusted relationships with end users and cross functional colleagues.

Act as the first line of response to user questions troubleshoot issues and follow up as required.

Regularly assess space readiness ensuring workspaces conference rooms and offices are properly equipped andemployeeready.

Function as the eyes and ears of the workspace and proactively submit work orders to report repairs required maintenance broken or missing furniture before an end user is impacted.

Help educate employees and visitors on equipment processes space use workplace protocols and etiquette.

Ensure complaints questions concerns and suggestions from employees are addressed and conduct follow-up if needed.

Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers as relevant.

Follow escalation protocols having all required knowledge of cross functional teams responsibilities

Identify and escalate process improvement opportunities tomanagerand collaborate on new innovative solutions.

Serve as the main point of contact for the Workplace Experience team on the client site.

Assist account leadership with administrative tasks as assigned.

Must be able to serve as a self- directed manager at their client site and in their direct local region. This role will not have a direct manager located on site.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $28.05 - $33.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield

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