Workforce Services Representative 2

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

The Department of Employment Training and Rehabilitation (DETR) is hiring for a Workforce Services Representative (WSR) 2 underfill for WSR 3 in Fernley NV. The incumbent will progress to the next level upon meeting the minimum qualifications and the approval of the appointing authority. The position will be located at the Fernley EmployNV Business and Career Hub. Depending on operational needs incumbents may be expected to travel up to 25% to deliver workforce development services in a variety of settings to enhance accessibility for job seekers employers youth veterans and other priority populations. This position serves individuals seeking training opportunities supportive services and other resources necessary to obtain and retain meaningful employment. Incumbents may also assist customers who require employment-related support to secure items or services needed to accept a job offer. Responsibilities may include providing services in person and conducting outreach activities. Successful candidates must demonstrate proficiency in Microsoft Office applications including Word Excel Outlook and PowerPoint and be capable of utilizing technology and data management systems to effectively deliver workforce services and maintain accurate records. A minimum typing speed of 40 words per minute is required.

Graduation from high school or equivalent education and one year of relevant program experience which included interviewing job seeking customers to gather education and work history information or job requirements from business customers; evaluating education and training and applying knowledge of specific occupational requirements and labor market conditions to make referrals to job openings; assisting customers to use computer equipment and software to develop resumes assess skills and aptitude and search the Internet for job openings or post job listings on the Internet; recording information gathered from customers using program related computer software; identifying barriers to employment and explaining program requirements and regulations; OR one year as a Workforce Services Representative I in Nevada State service; OR an equivalent combination of education and experience as described above.

Preferred Qualifications
Bilingual proficiency in English and Spanish

Interview customers to elicit information regarding education training work experience and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act Career Enhancement Program or veterans services; gather required information and make appropriate referrals to community-based services partner services or other federal programs.

Assist customers to use the resource centers automated equipment to search for employment on the Internet access career/employer statistics and information utilize the interest and skills assessment and training software and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.

Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process job interviews and other job search skills.

Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.

Perform related duties as assigned.

Positions assigned to EMPLOYMENT SERVICES: Under supervision incumbents work in a local workforce investment or one-stop office and perform most of the duties described in the series concept. Some positions serve a specific customer base such as public assistance clients or business customers placing job listings.

Positions assigned to the DISABLED VETERANS OUTREACH PROGRAM: Under close supervision incumbents continue to receive training in the duties described in the series concept only for veterans and other eligible individuals with Significant Barriers to Employment (SBE). Positions allocated to this assignment perform duties in a continuing trainee capacity which provides for progression to the Workforce Services Representative III - Disabled Veterans Outreach Program upon the satisfactory completion of the required training period meeting minimum qualifications and with the recommendation of the appointing authority.

This job specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.

Knowledge of: customer service and interviewing techniques used to gather education and work history from job seeking customers or job requirement from business customers; techniques necessary to establish rapport and gain the trust of customers; resource center equipment and software used to assist job seeking customers in developing resumes assessing skills and searching the Internet for job openings; occupational requirements of positions and current labor market conditions in Nevada; program related computer software and reports codes screens formats and key entry sequences; laws regulations policies and procedures applicable to Employment Services Programs.

Ability to:enter process and retrieve data from the One-Stop Operating System; assist customers in the use of computer hardware and software in resource centers; enter job listings; advise and encourage job seeking customers to follow through on job referrals; evaluate job listings to determine compliance with federal and State laws and regulations; evaluate customers education training and work history and assess qualifications for job referral; establish and maintain cooperative working relationships with co-workers the public business customers and other agencies; assist customers with resume development by editing and proof reading drafts and recommending appropriate language and format; make verbal presentations to groups or individuals regarding program information policies and procedures; identify customers barriers to employment; advise customers on job search skills.

Recruiter Contact Information: Paula Miles -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.