Workforce Management Analyst

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

IQ Grow pairs every restaurant on the bundle with a Marketing Success Manager (MSM) a dedicated human to drive sales to the restaurant. Demand has outpaced our plan and the program now scales on the back of a fast continuous hiring cadence. Every new MSM has to be hired provisioned onboarded assigned a book of restaurants and tracked.

This role owns that machine. Youll be the operational backbone of the MSM workforce: making sure every new hire lands with the right system access on day one that restaurants are matched to the right MSM and that we have a single reliable source of truth for who is in the program what theyre working on and where the gaps are. Its an entry-level role with unusual visibility

A day in the life (Responsibilities)

• Own new-hire readiness and systems access: Drive every MSM from offer to fully operational. Submit and track access requests across Zip Salesforce Toast internal tools and the marketing agent; confirm provisioning is complete before the start date; and chase the exceptions so no MSM sits idle in their first week. Build the checklist that makes this repeatable then push to automate it.
• Facilitate the hiring cadence: Partner with recruiting and the contracting team to keep requisitions offers paperwork and start dates moving on schedule. Maintain the hiring tracker flag slips against plan and group start dates into cohorts so onboarding and training happen in batches rather than one-offs.
• Manage MSM-to-restaurant assignment: Run the process that matches new and existing restaurants to MSMs balancing book size segment or cuisine fit time zone and MSM tenure. Keep assignments current through churn reassignment and MSM departures and make sure every restaurant has a named owner at all times.
• Close the loop on program health: Track onboarding and offboarding completion surface recurring friction (access delays unassigned restaurants MSMs over or under capacity) and propose fixes. Coordinate offboarding and access removal cleanly when contracts end.
• Support capacity planning: Feed clean roster attrition and book-size data into the teams capacity model and help translate restaurant growth into an MSM hiring need. You wont own the model but youll own the inputs that make it credible.

What Youll Work With

• A small fast-moving team
• Cross-functional partners across recruiting enablement IT and access management finance and MSM management
• A distributed workforce of marketing success managers across multiple geographies and time zones
• Tooling thats early by design: expect to build the tracker before you get the platform

What youll need to thrive (Requirements)

• 02 years in operations program or workforce coordination recruiting coordination HR ops or a similarly process-heavy role
• Exceptional follow-through: you keep a long list of small unglamorous things moving without being asked twice
• Strong spreadsheet and tracker skills and the instinct to notice when a manual process should become a system
• Clear written communication across many stakeholders including people more senior than you
• Comfort with ambiguity
• Bonus: exposure to access and provisioning workflows or workforce management concepts

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.