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Workforce Analyst contact center
Job Location:
Job Location:
San Diego, CA - USA
Hourly Salary:
USD 45 - 46
Hourly Salary:
Posted:
22 October 2026 (Yesterday)
Posted:
Application Deadline:
19 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Immediate need for a talented Workforce Analyst - contact center. This is a 06months contract opportunity with long-term potential and is located in San Diego CA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-30041
Pay Range: $45 - $46.1/hour. Employee benefits include but are not limited to health insurance (medical dental vision) 401(k) plan and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race colour religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
By applying to our jobs you agree to receive calls AI-generated calls text messages or emails from Pyramid Consulting Inc. and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policyhere.
#san
Job ID:26-30041
Pay Range: $45 - $46.1/hour. Employee benefits include but are not limited to health insurance (medical dental vision) 401(k) plan and paid sick leave (depending on work location).
Key Responsibilities:
- Analyze contact center service level performance and communicate insights to stakeholders.
- Develop ad-hoc analyses to understand root causes and forecast outcomes.
- Lead cross-functional initiatives to optimize performance across various time horizons.
- Prioritize tasks manage multiple projects and effectively communicate progress to senior leadership.
- Utilize contact center tools such as Amazon Connect NICE CX Dialpaid Talkdesk and Avaya to inform business decisions.
- 3-5 years experience in contact center operations.
- Experience with contact center tools: Amazon Connect NICE CX Dialpaid Talkdesk Avaya.
- Workforce Management Experience.
- Data Scheduling/Data Forecasting skills.
- Strong interpersonal skills and ability to work in dynamic matrix team environments.
- Proficiency in analytics to manipulate and report data effectively.
- Flexibility with work schedule to cover business hours including weekends and holidays.
Pyramid Consulting Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race colour religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
By applying to our jobs you agree to receive calls AI-generated calls text messages or emails from Pyramid Consulting Inc. and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policyhere.
#san
Required Experience:
IC
About Company
Drive business growth with Pyramid Consulting’s workforce and technology solutions. We deliver IT services and global talent strategies that scale across industries.
