Workday Production Support & Release Lead
Job Location:
Irving, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel atall from Day One.
Workday Production Support & Release Lead owns the operational health release management test automation and continuous improvement of the enterprise Workday platform spanning production operations incident management release coordination platform monitoring and enterprise regression testing across HCM and Finance. This is an operations reliability and release-assurance leadership role best suited to candidates from Workday Operations ITSM Release Management SRE or Test Automation backgrounds rather than traditional software engineering.
Key Responsibilities:
Lead day-to-day production support operationsfor the Workday platform ensuring platform stability availability and business continuity across HCM and Finance.
Own incident problem and change management processes including major incident response root cause analysis (RCA) and remediation planning.
Monitor platform health through KPIs dashboards alerts and operational metrics driving proactive issue identification and resolution.
Lead Workday bi-annual release planning feature impact assessments deployment readiness reviews and production enablement activities.
Coordinate tenant refreshes migrations environment readiness and deployment schedules while ensuring compliance with change governance processes and CAB approvals.
Establish and manage an enterprise test automation and regression testing program validating platform readiness for releases patches and tenant updates.
Drive automation of operational workflows service processes and self-service capabilities to improve efficiency reduce manual effort and minimize production incidents.
Partner with Product HR Technology Finance Technology Security Risk and external vendors to deliver executive reporting on platform reliability operational risks and release performance.
Basic Qualifications:
Bachelors degree or equivalent work experience
Five to six years of relevant experience
Required Skills & Qualifications
Strong expertise in Workday Platform Administration Production Support Operations Management and Service Delivery within large-scale enterprise environments.
Experience managing Workday releases upgrades tenant strategy environment management and tenant refresh processes across multiple Workday domains.
Experience supporting Workday HCM Finance Security Integrations and tenant managementin a production environment.
Deep knowledge of Workday Security Access Governance Audit Controls Compliance Risk Management and Enterprise Governance practices.
Expertise in ITIL-based Incident Management Problem Management Change Management Release Management and Major Incident Response.
Experience implementing automation monitoring observability operational analytics and continuous improvement frameworks to improve platform reliability and reduce operational risk.
Strong understanding of Workday Integrations APIs Reporting Data Flows and Enterprise Platform Services supporting critical business functions.
Proven ability to define and manage KPIs SLAs MTTR service health metrics operational scorecards and executive-level performance reporting.
Exceptional stakeholder management vendor management communication and leadership skills with the ability to influence cross-functional teams and drive operational excellence across Technology HR Finance Security and Risk organizations
Success Measures
Improved platform reliability and reduced incident volume / MTTR.
8090% automated regression coverage for critical business processes.
Successful bi-annual releases with minimal production impact.
Reduced manual testing effort and stronger governance/risk controls.
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical dental vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.
The salary range reflects figures based on the primary location which is listed first. The actual range for the role may differ based on the location of the addition to salary U.S. Bank offers a comprehensive benefits package including incentive and recognition programs equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119765.00 - $140900.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
About Company
Experience personalized banking services for your unique needs with U.S. Bank - Checking, credit cards, home loans & convenient online banking. Member FDIC.
