Work Study, Student Support (Learning Commons)

Work Study Student Support (Learning Commons)

Department: Learning Commons

Location: Western Campus

Reports To:Campus Director Learning Commons

Recruitment Type: Internal

Requisition ID:req7249

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

LearningObjectives:

1. Customer Service & Communication

By the end of the semester the student will be able to confidently greet assist and troubleshoot basic questions from students using the lab.

2. Technical Proficiency &Problem-Solving

By the end of the semester the student will be able to independently identify and resolve common lab issues (e.g. login problems printing errors software navigation) and know when and how to escalate more complex problems to full-time staff.

3. Workplace Professionalism& Responsibility

By the end of the semester the student will demonstrate reliable professional workplace behavior including punctuality task ownership and accurate documentation of lab usage or incidents.

• Consistently maintain 6 credit hours each semester;
• Maintain satisfactory academic progress;
• Adhere to Colleges confidentiality policy;
• Successfully pass background/drug screening;
• Answer phone and take messages;
• Clerical duties such as filing data entry copying and faxing;
• Open and sort mail;
• Strong interpersonal communication skills;
• Willingness to learn new technology;
• Assist with special projects;
• Other duties as assigned.

Special Note:Number of Openings (3)

Special Instructions to Applicants: During the application process you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.