Wireless Network Administrator

Information Technology & Engineering Corporate Office - Las Vegas NV

Smart City began more than 30 years ago and has evolved into the nations leading telecommunications provider for convention centers and meeting facilities. We manage technology services for more than 3000 events annually including virtually every Fortune 500 company event and major tradeshow. From auto shows to national political conventions to world economic summits Smart City provides the critical technology infrastructure that enables successful events.

Today we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service accounting technology and Network Operations Center (NOC) teams which provide 24/7 support and monitoring of Smart Citys nationwide infrastructure.

The Wireless Network Administrator is responsible for the configuration operation monitoring and troubleshooting of Smart Citys enterprise and venue wireless networks. This position provides Tier 2 and Tier 3 technical support and works closely with internal teams venue personnel customers and vendors to maintain reliable wireless services.

The role has a strong focus on Cisco wireless technologies high-density wireless environments RF/site surveys and onsite event support.

Responsibilities and essential job functions include but are not limited to the following:

• Wireless Infrastructure Administration - Configure maintain monitor and troubleshoot wireless LAN controllers access points WLANs and SSIDs.
• Technical Escalation & Service Recovery - Provide Tier 2 and Tier 3 support for wireless incidents outages service requests and escalations. Perform root-cause analysis and coordinate with internal teams customers vendors and manufacturers to resolve technical issues.
• Cisco Wireless Platforms - Support Cisco Catalyst 9800 wireless controllers including configuration deployment migrations and software upgrades.
• Wireless Performance & Client Support - Troubleshoot wireless coverage RF performance connectivity authentication roaming interference and client issues.
• WLAN & Event Services - Configure WLANs and SSIDs for permanent customer event and hotspot wireless networks.
• Network Services - Troubleshoot network services supporting wireless environments including VLANs DHCP DNS switching routing and 802.1X/AAA authentication.
• Site Surveys & RF Analysis - Perform onsite wireless site surveys to evaluate RF coverage capacity interference and overall wireless performance. Use Ekahau site survey and wireless planning software to perform analyze and document survey results.
• Event Technology Support - Provide onsite technical support for major shows and events including monitoring and troubleshooting wireless services in high-density business-critical environments.
• Monitoring & Availability - Monitor wireless availability and performance and investigate alerts and service-impacting conditions.
• Maintenance & Lifecycle Support - Plan and perform wireless software upgrades maintenance infrastructure improvements capacity planning hardware lifecycle management procurement and support renewals using established change-management processes.
• Documentation & Standards - Maintain accurate network documentation diagrams standards survey results and procedures.
• Other duties as assigned.

• Certifications: Active and current Cisco Certified Network Associate (CCNA) and Certified Wireless Network Administrator (CWNA) certifications are required.
• Cisco Wireless: Experience with Cisco wireless LAN controllers and Cisco access points.
• Wireless Surveys: Experience with Ekahau wireless site survey software and performing onsite wireless surveys.

Required

• Working knowledge of TCP/IP Layer 2/3 networking VLANs DHCP DNS routing and switching.
• Solid understanding of Wi-Fi fundamentals RF coverage WLAN/SSID configuration authentication roaming interference and wireless client troubleshooting.
• Strong troubleshooting root-cause analysis and problem-solving skills.
• Excellent written and verbal communication skills.

Preferred

• Cisco Catalyst 9800 wireless controllers.
• High-density wireless environments.
• Cisco ISE and 802.1X authentication.
• Large venue convention center or event wireless support.

• Professional and customer-focused with the ability to work collaboratively across technical and operational teams.
• Ability to serve as a technical resource for wireless networking.
• Exercises sound judgment and initiative when resolving technical issues.
• Proactively develops technical knowledge and adapts to changing technologies.
• Demonstrates accountability integrity and consistent follow-through.
• Comfortable working in customer-facing environments and supporting critical events under time-sensitive conditions.

• Ability and willingness to travel approximately 15% to Smart City Networks locations customer sites and event venues.
• Required availability for extended onsite show and event support including multi-day assignments as business needs require.
• Ability to work extended or adjusted hours to support major events maintenance windows and critical wireless incidents.
• Ability to participate in an on-call rotation as required.

As part of our standard hiring process for new employees employment with Smart City Networks will be contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability you may contact us at or call .

Required Experience:

Unclear Seniority