WIOA Services Manager

General Responsibilities:

Ensure that all WlOA team services are provided in compliance with the contract with Philadelphia Works and WIOA regulations

Ensure that all services are provided in a trauma-informed manner

Plan and oversee daily WIOA related activities of the CareerLink

Assist with interviewing. hiring training and supervision of all WIOA staff

Provide direct supervision of WIOA team members schedule regular meetings of WIOA team members to review performance. Plan activities and obtain input from staff

Assist WIOA Workforce Advisors to develop case management plans for their customers and follow through to achieve customer goals

Review and verify WIOA program performance data and compare to contract goals to ensure success of the program

Develop and implement corrective actions when services are not meeting contract goals or requirements

Review customer files and electronic forms on a periodic basis to ensure that tiles are maintained in compliance with contract requirements

Complete reports and submit to CLA funding sources and other stakeholders as required

Forecast potential problem areas and implement preventive measures to ensure that problems do not occur

Inform CLA of existing/potential problems immediately

Attend CareerLink management meetings as scheduled

Assist with direct services as needed

Other task as assigned

QUALIFICATIONS:

Bachelors Degree in Business Administration Social Work Human Services or an Associate Degree with four years of experience (10 years experience if no degree)

Minimum of three years of experience in management or supervisory positions with WIOA programs or managing comparable services

Strong knowledge of WIOA/WIOA requirements and services

Strong management and supervisor skills

Excellent verbal and written communication skills

Sound knowledge of Office computer software

Sound knowledge of Philadelphia area city agencies and service system