Windows Systems Engineer

The Opportunity:
CACI is seeking a Windows Systems Engineer III to join our technical operations and maintenance team on a contract supporting the enterprise network and infrastructure at the Department of Homeland Security. The Windows Systems Engineer III is primarily focused on Windows systems (servers workstations and laptops) administration responds to monitoring alerts and manage incidents to resolution in a 24/7/365 environment. They will quickly identify issues impacting the enterprise troubleshoot resolve incidents document for root cause analysis complete requests and maintain enterprise servers.


Responsibilities:
Serve as a Technical Operations member responsible for troubleshooting and maintenance. Responsibilities include:
Manage troubleshoot and maintain Windows Servers workstations and laptops.
Work with and manage Windows Active Directory Group Policy SCCM Intune Virtual Servers and Azure including support of AD migration of accounts and objects.
Ensure compliance of current security policies and remediations.
Apply modern configuration management practices to endpoint management.
Proactively monitor and measure systems performance to detect trends and catch problems before users are impacted.
Respond to systems alerts triage troubleshoot and resolve incidents.
Work closely with other support teams to ensure incident events are handled in a timely manner.
Handle incoming technical escalations from Service Desk Network Operations Security Center Tier II and other support teams.
Document track and coordinate incidents in ServiceNow.
Join troubleshooting bridge calls for major incidents.
Perform patching updates upgrades refreshes and other maintenance activities.
Ensure manage and restore backups and snapshots for Windows servers.
Communicate directly with end-users as necessary to resolve issues and complete requests.
Assist with postmortem related activities and support various efforts related to operational improvements.
Based on recommendations from management implement new and improved processes change processes perform new tasks create reports and address ad-hoc requests.
Contribute to documentation in the Knowledge Base Standard Operating Procedures (SOP) work instructions and job aids.
Continuously cross-train to also support other technical tasks and responsibilities.
Conduct knowledge-sharing sessions with more junior members of the team.
Perform additional duties as assigned.


Qualifications:

Required:
Ability to obtain DoD Security Clearance
Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) Active EOD preferred
BA/BS 7 years of applicable experience
Any relevant Microsoft Windows administrator certification
ITIL 4 Foundation certification (not required to start but expected to attain in first six months)
Flexibility to work MON FRI 6am 2pm or 10am 6pm
Work on-call rotation to respond to incident escalations
Expert troubleshooting of Windows Operating Systems (Windows 11 and Windows Server 2019 and 2022) Microsoft Office 365 Active Directory Network Issues DNS DHCP Print Server IIS Azure
Strong scripting and PowerShell skills
Experience building configuring hardening Windows servers
Strong experience with SCCM or Intune
Experience using Service Now service management software (or similar tool) to document incidents and service requests
Advanced experience with Active Directory management & administration




Desired:

Previous DHS or DoD experience
The following certifications are highly desired:
Other hands-on Microsoft Windows administrator certifications
COMPTIA A or Network or Security
Cisco Certified Network Associate (CCNA)
ITIL Foundation
Linux administration experience
Knowledgeable of Problem Management best practice and processes

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: