Windows Deployment Technician Winston Salem

Arctiq is a global intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure Networking & Connected Experiences Cybersecurity Data & AI Autonomous Operations & Intelligence and Enterprise Service Management. We help organizations operate secure and modernize complex environments by unifying infrastructure networking data security automation and observability under a single integrated operating model. Our work focuses on helping customers reduce operational friction improve resilience and make better faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

We are seeking a reliable and customer-focused Deployment Technician to support a large-scale laptop deployment and technology refresh initiative. This role will be responsible for preparing configuring and deploying end-user devices while ensuring a seamless onboarding experience for employees. The ideal candidate is hands-on detail-oriented and comfortable working directly with users in a fast-paced environment.

This is an excellent opportunity for someone with strong desktop support experience who enjoys combining technical troubleshooting with customer service.

This is a contract opportunity with an Arctiq client located in Winston-Salem NC where daily onsite presence is required.

Key Responsibilities

• Image and prepare laptops for deployment using pre-configured enterprise images
• Configure devices and validate proper application of group policies and security settings
• Troubleshoot hardware software connectivity and user profile issues during deployment activities
• Coordinate and schedule appointments with end users for device swap-outs and upgrades
• Deploy laptops to employees and provide onboarding support during setup and migration activities
• Ensure successful transfer of user data applications and access where applicable
• Document deployment progress asset tracking and support activities accurately
• Escalate complex technical issues to appropriate internal IT teams when necessary
• Maintain a professional friendly and customer-focused experience throughout the deployment process
• Support inventory management device staging cable management and workstation setup as needed
• Follow established IT processes security standards and deployment procedures

Qualifications

• 13 years of experience in desktop support deployment or help desk environments
• Experience imaging and configuring Windows laptops in an enterprise environment
• Familiarity with Active Directory Group Policy and Microsoft Windows operating systems
• Basic understanding of hardware troubleshooting and peripheral support
• Experience with ticketing systems and IT asset management tools preferred
• Strong communication and interpersonal skills with the ability to support non-technical users
• Ability to work independently while managing multiple deployment appointments and priorities
• Strong organizational skills and attention to detail
• Ability to adapt quickly in a fast-paced high-volume environment

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you foryour interest in joining the Arctiq team! While we welcome all applicants only those who are selected for an interview will be contacted.

Required Experience:

Junior IC