Window System Administrator (EMMKnox Admin)

We are seeking an EMM Administrator to manage and operate an enterprise mobility management (EMM) platform for a large enterprise client. The role is responsible for day-to-day platform administration device policy and application lifecycle management and pre-production validation of new devices and operating system releases. The administrator will also serve as the Tier 2 point of escalation for mobile device issues.

The ideal candidate has hands-on Android Enterprise expertise strong operational discipline and the ability to communicate clearly with technical and business stakeholders.

Key Responsibilities

    Administer the Knox Manage platform including directory (user/group) synchronization admin RBAC license utilization and service integrations (Managed Google Play certificates).

    Configure and maintain device policies profiles and compliance rules (password encryption restrictions Wi-Fi/VPN/Email); monitor and remediate non-compliant devices.

    Manage the device lifecycle: enrollment (KME / Android Enterprise) remote lock/wipe for lost or departing-user devices and inactive device decommissioning.

    Deploy and maintain public third-party SaaS and in-house mobile applications including target groups version updates and managed app configuration.

    Validate compatibility of new device models Android OS/One UI upgrades Knox Manage releases and new features (COPE Knox Guard DeX) before production rollout.

    Troubleshoot device OS and app incidents as Tier 2; Escalate issues to vendor support and drive them to resolution including root cause analysis (RCA) and knowledge base (KB) updates.

    Follow change management procedures; prepare the monthly operations report and maintain SOPs and configuration baseline documentation.

Qualifications :

    Bachelors degree in Computer Science Information Technology or a related field or equivalent practical experience.

    3 years of experience administering an enterprise EMM/MDM/UEM solution (Microsoft Intune VMware Workspace ONE MobileIron/Ivanti or similar).

    Hands-on experience with Android Enterprise (Work Profile Fully Managed COPE) and Managed Google Play app deployment.

    Working knowledge of Active Directory / Entra ID integration certificate-based authentication and Wi-Fi/VPN profile configuration.

    Experience in an ITIL-based support environment (incident problem and change management) using a ticketing system such as Salesforce.

    Strong written and verbal communication skills in English; ability to produce clear reports and documentation.

    Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.

Preferred Qualifications

    Direct experience with the EMM platform (Knox Manage Knox Mobile Enrollment Knox Guard Knox Service Plugin).

    Certifications such as Microsoft MD-102 CompTIA Mobility/Security ITIL 4 Foundation or an enterprise mobility management (EMM) certification are preferred.

    Experience supporting large global enterprise environment.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract