Window Cleaning Dispatcher

Position Summary:

We are seeking a reliable and organized Dispatcher to support daily operations by coordinating service schedules communicating with customers and field teams and helping ensure services are completed efficiently and on schedule. This role is responsible for coordinating appointments responding to customer inquiries following up on completed services and supporting customer retention through proactive communication and rebooking efforts.

Key Responsibilities:

• Coordinate daily service schedules and appointments with field teams
• Communicate with field teams regarding schedules service needs changes and customer requests
• Answer incoming calls emails and messages and respond to customer questions regarding services pricing and scheduling
• Call customers to follow up on completed services and confirm satisfaction
• Proactively contact past customers from prior years to schedule current season services
• Assist in rebooking services that customers have previously received but have not yet scheduled for the current season
• Prepare and send quotes confirmations and basic service information
• Maintain accurate customer records schedules and service history
• Monitor scheduled services and communicate changes or issues to the appropriate personnel
• Support general office operations including light administrative and coordination tasks

Qualifications:

• 1 to 3 years of customer service administrative dispatching scheduling or call based experience
• Strong communication skills especially over the phone
• Comfortable making outbound calls and discussing services with customers
• Strong organizational skills and attention to detail with the ability to manage multiple priorities
• Basic computer proficiency including email scheduling systems and CRM tools

Preferred but not required:

• Experience in home services or a similar field
• Prior experience in dispatching scheduling or coordinating field service teams
• Experience with upselling rebooking or customer retention

IWC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

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