Wic Client Services Assistant 1
Job Location:
Milwaukee, WI - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Introduction
The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you have apassion for being a part of an inclusive team of public servants pleaseconsider the following opportunity.
Purpose
The WIC Client Service Assistant 1 assigned to the WomenInfants and Children Supplemental Nutrition Program (WIC) provides client andadministrative services including registration health screening and foodbenefit issuance for participants of the WIC Program at various MilwaukeeHealth Department (MHD) clinics.
Essential Functions
Client Services
- Provide participant-centered customer service to address the needs of current and prospective clients via phone internet or in-person contacts.
- Accurately assess document and verify WIC eligibility criteria including identification residency and income.
- Promote and screen potentially eligible WIC families via telephone in-person or through internet-based inquiries.
- Issue WIC benefits following policy and procedures.
- Ensure compliance with documentation requirements including obtaining signatures and validating client forms per WIC policies.
- Schedule appointments following WIC policies and procedures for procession standards re-certification guidelines and benefit issuance.
- Maintain and update participant information in the WIC Medical Information System (ROSIE) to assure ongoing program communication and accurate transmission of information and data.
- Disseminate and provide referral information and relevant service information to families.
- Obtain height and weight measurements and perform fingerstick for Hemoglobin and lead testing in accordance with State WIC and MHD policies and procedures.
WIC Clinic Support
- Clean and maintain equipment clinic rooms and toys to MHD standards for efficient and effective screening.
- Assist in the inventory and ordering of clinic supplies.
- Perform quality control procedures on hemoglobin and lead testing equipment and complete maintenance standards records.
Administrative
- Complete annual training on job-related topics including WIC confidentiality ROSIE security mandated reporter bloodborne pathogens and civil rights.
- Participate in WIC/MHD all staff meetings.
- Participate in quality improvement initiatives.
- Participate in WIC/MHD committees as appropriate.
- Assist MHD/WIC with training students on WIC program and procedures.
- Track and order state WIC publication supplies.
- Distribute and respond to mail and faxes.
We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
- Safely lift infants and small children onto scales (up to 25 lbs.).
- Report to any of the City of Milwaukee clinic locations as assigned. Assignments may be made on short notice to provide staff coverage during unexpected absences or emergency situations.
- Participate in a work schedule that includes early evening hours on assigned days. The current hours of work are as follows: Monday Tuesday Wednesday and Friday from 8:00 a.m. to 4:30 p.m. and Thursday from 10:00 a.m. to 6:30 p.m.
- Must wear industry related personal protective equipment (PPE) such as gloves facemask or face shield.
- The required pre-employment tests include:
- Physical/lift test
- Audiogram
- Vision
- The required pre-employment vaccines include:
- Annual TB Test
- Annual Covid-19 and Influenza vaccinations
- Pre-employment immunity verification required for MMR Varicella and Hepatitis B
- If not immune vaccination or an approved exemption is required.
- Vaccination series only needs to be done once.
Minimum Requirements
- Three years of experience providing customer service or administrative support related to the essential functions listed above.
- Successful completion of training in performing anthropometric measurements and obtaining blood samples within three months of appointment. Training is provided by Wisconsin WIC share point for providers.
- Ability to travel independently throughout Milwaukee either by transit bicycle or automobile.
Equivalent combinations of education and experience may alsobe considered however one year of the experience as listed #1 above isrequired and may not be substituted with education.
NOTICE: Please do not attach your academic transcripts toyour employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.
Desirable Qualifications
- Certification as a Medical Assistant Nursing Assistant or Home Health Aide.
- Provide interpretation in Spanish Hmong or another language.
- Associates degree in business communications healthcare or a related field.
Knowledge Skills Abilities & Other Characteristics
Technical
- Ability to conduct anthropometric measurements on adults and children in a busy WIC clinic setting.
- Ability to read and interpret job-related materials.
- Ability to take blood measurements from adults children and infants.
- Ability to use job-related medical and diagnostic equipment such as blood lancets scales and measuring boards.
- Ability to learn and use the WIC Medical Information System and job-related computer software to perform client registration scheduling and staff communication.
- Proficiency using the basic features of word processing spreadsheet and email software to type letters memos and messages and to enter and edit data accurately.
Client-Focus Communication and Interpersonal
- Ability to provide effective compassionate customer service to clients in a busy clinic setting both in-person and on the phone.
- Ability to provide services in a culturally sensitive manner.
- Ability to work cooperatively effectively and fairly with coworkers and clients whose background may differ from ones own.
- Ability to build and maintain good working relationships with a multi-cultural and multi-disciplinary staff the public and other agencies.
- Ability to speak effectively to individuals and to groups and teach and train others.
- Written communication skills to accurately document patient information such as case notes treatment and care plans and produce written reports and job-related correspondence.
- Ability to engage with and maintain positive relationships with patients clients and families.
Judgement and Responsibility
- Ability to maintain confidentiality of health related and sensitive information.
- Ability to work under pressure and handle multiple and changing priorities.
- Ability to perform work duties with professionalism honesty and integrity.
- Ability to work under pressure and to handle multiple and changing priorities.
Current Salary
The current starting salary is (PG 5GN) is$54418annuallyand the resident incentive starting salary for City of Milwaukee residentsis$56595annually.
BENEFITS
The City of Milwaukee provides a comprehensive benefitprogram which includes:
- Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Comprehensive Wellness Program
- Onsite Clinic Services
- Onsite Employee Assistance Program
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leaves
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City ofMilwaukee please visit Process THE SELECTION PROCESSwill be job-related and willconsist of one or more of the following: an evaluation of educationexperience and/or responses to supplemental questions; a written orperformance test a structured interview or other assessment methods. TheDepartment of Employee Relations reserves the right to call only the mostqualified candidates to structured interviews and performance interviews may include written exercises. Selection processcomponent weights will be determined by further analysis of the job. INITIAL FILING DATE-The selection process willbe held as soon as practical after the deadline listed above. Receipt of applicationsmay be discontinued at any time after this date without prior notice. Howeverrecruitment may continue until the Citys needs have been met. Qualifiedapplicants will be notified of the date time and place of the selectionprocess components. Unless otherwise required by law the City of Milwaukeewill not provide alternative selection process dates or times. The applicant isresponsible for attending all phases of the job selection process at the timeand place designated by the City of Milwaukee. EEO501 The City of Milwaukee values and encourages diversity and isan equal opportunity employer.Additional Information
Conclusion
Required Experience:
Junior IC
