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Wi-Fi CX & Loyalty Lead
Job Location:
Job Location:
Columbus, OH - USA
Hourly Salary:
USD 48 - 50
Hourly Salary:
Posted:
22 October 2026 (3 days ago)
Posted:
Application Deadline:
19 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Immediate need for a talented Wi-Fi CX & Loyalty Lead. This is a 06 Months Contract opportunity with long-term potential and is located in Columbus OH Plano TX & Jersey City NJ (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-32626
Pay Range: $48 - $50/hour. Employee benefits include but are not limited to health insurance (medical dental vision) 401(k) plan and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Pyramid Consulting Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
By applying to our jobs you agree to receive calls AI-generated calls text messages or emails from Pyramid Consulting Inc. and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policyhere.
Job ID:26-32626
Pay Range: $48 - $50/hour. Employee benefits include but are not limited to health insurance (medical dental vision) 401(k) plan and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
- 5 years of experience in enterprise IT service delivery customer success service management or network operations with exposure to Wi-Fi or enterprise networking
- Working knowledge of Wi-Fi technologies and common user-impacting issues (coverage roaming authentication capacity)
- Experience with ITIL problem management and root cause analysis
- Experience designing surveys and analyzing customer or user experience data
- Strong stakeholder management presentation and written communication skills
- Proficiency with analytics and reporting tools (e.g. Power BI Tableau or Excel) and ITSM platforms such as ServiceNow
- ITIL 4 certification; CCXP or similar customer experience certification
- CWNA or equivalent wireless certification
- Experience with wireless analytics platforms (e.g. Mist AI Aruba Central Cisco Catalyst Center)
- Experience in persona development journey mapping or requirements gathering
- Experience working across multiple regions or cultures
Pyramid Consulting Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
By applying to our jobs you agree to receive calls AI-generated calls text messages or emails from Pyramid Consulting Inc. and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policyhere.
About Company
Drive business growth with Pyramid Consulting’s workforce and technology solutions. We deliver IT services and global talent strategies that scale across industries.
