White Glove OEM Account Manager

In this role you will have the opportunity to lead a team of administrators and specialists to handle and coordinate customer support processes in local Sales units from customer inquiry to product delivery and after-sales service to understand the complete sales process and to meet and exceed customer expectations. Each day you will create implement and review customer service strategy and ensure quality volume and on-time delivery based on business standards and customer requests. You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the sales process in collaboration with business counterparts.

The work model for the role is:Onsite in Mebane NCorLancaster TX or Mount Juliet TN with up to 20% travel required domestically and internationally. #LI-Onsite

Your role and responsibilities:

• Manage strategic customer accounts and order fulfillment operations proactively controlling backlog optimizing delivery performance and ensuring alignment with ABB quality standards and customer commitments

• Lead cross-functional communication and issue resolution efforts partnering with sales operations factories logistics and customers to drive customer satisfaction resolve escalations and support long-term account success

• Drive continuous improvement initiatives by coordinating internal and external stakeholders to streamline processes implement best practices and enhance operational efficiency across the customer lifecycle

• Oversee post-sales supportclaimsmanagement and order execution providing effective solutions for complex customer requests while ensuring timely handling of expedites cancellations account issues and quality concerns

• Monitor account performance through KPI management forecasting and executive engagement facilitating business reviews collaborating with customers and manufacturing sites and delivering actionable insights to mitigate risks and support business growth.

Our Team Dynamics

Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being partof our team means your work matters - because the progress we make here createsrealimpact out there.

Qualificationsfor the role:

• Bachelors Degreerequired;Engineering focuspreferred

• 8 years of Experience in Manufacturing Project Management Planningand/oroperations

• Proficiency in Microsoft Excel and PowerPoint SAP/AMSAP systems and working knowledge of business and operational tools including Power BI Salesforce EDI EWM Empower Resilience COBOL and Shop Floor Control (SFC) applications ispreferred

• Proficiency in English; Spanish is a plus

• Ability and willingness to travel up to 20% of the time (2 times per month) both domestically and internationally. A valid passport will be required.

• Candidates must already havepermanentworkauthorization that wouldpermitthem to work for ABB in the US.

Whatsin it for you

We empower you to take initiative challenge ideas and lead with through meaningful work continuous learning and supportthatstailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more informationregardingyour (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may requestto reviewthe plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may requesta reasonableaccommodation if you are unable or limited in your ability to use or access ABBs career siteas a result ofyour disability. You may request reasonableaccommodationsby calling an ABB HR Representative at 1- or by sending an email to. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go toand click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR aHigh DeductibleHealth Plan (with a Health Savings Account) called theHigh DeductiblePlan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D 100% employee paid up to maximums

• Short Term Disability up to26 weeks Company paid

• Long Term Disability 60% ofpay Company to buy-up to 66 2/3% of pay.

• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid exempt positions areprovidedvacation under a permissive time away policy.