WGL Supervisor Meter Services

As a Supervisor Meter Services you will lead the daily activities of a field-based team responsible for meter reading operations ERT maintenance and replacement meter audits inside leak surveys and related customer service activities. This is a hands-on leadership role where you will spend the majority of your time supporting employees in the field promoting a strong safety culture and ensuring work is completed safely efficiently and in compliance with company and regulatory requirements.

This position oversees union employees and contractor personnel responsible for meter reading AMR data collection ERT replacement activities customer access coordination and inside leak survey operations throughout the service territory. The role requires strong leadership communication and problem-solving skills along with the ability to respond to emergencies and support 24/7 operations as needed.

Schedule: Monday through Friday approximately 6:00 AM - 3:00 PM. Requires the ability to be on call 24 hours a day 7 days a week for emergency response.

You Will:

• Oversee daily meter services operations including meter reading meter and ERT maintenance meter audits inside leak surveys and customer appointment activities.
• Utilize Itron RouteSmart SAP Click and similar systems to monitor performance manage work activities and maintain meter reading statistics.
• Supervise meter reading AMR ERT replacement routing and inside leak survey operations to ensure compliance with company and regulatory requirements.
• Assign and oversee meter reading orders customer appointments investigations leak grading activities and account routing activities.
• Investigate and resolve account billing and customer service issues.
• Research customer account and device information within SAP and related systems.
• Develop and improve departmental processes work practices and employee training programs.
• Prepare reports and documentation for audits and compliance activities.
• Monitor contractor performance and collaborate with contractors and business partners to support operational goals.
• Provide field leadership by coaching employees promoting safe work practices and supporting day-to-day operations.

Key Qualifications:

• High School Diploma or GED and at least five (5) years of natural gas utility operations customer service or process systems experience.
• Two (2) or more years of supervisory leadership or team lead experience.
• Demonstrated ability to lead people manage projects and prioritize competing work activities.
• Strong commitment to safety regulatory compliance and operational excellence.
• Effective communication and interpersonal skills with employees customers contractors and business partners.
• Proficiency using computer systems and software for data analysis reporting and operational support.
• Ability to analyze business challenges evaluate solutions and make sound decisions.
• Strong written and verbal communication skills.

Great to See:

• Meter Services experience including meter reading ERT maintenance AMR technologies meter audits or related operations.
• Natural gas or utility industry experience.
• Experience supervising field employees and contractors.
• Experience working in a union environment.
• Familiarity with SAP Itron RouteSmart Click or similar operational systems.
• A proactive team-oriented leadership style and willingness to learn all aspects of Meter Services operations.

We offer a competitive salary range of $103500 - $150750 annually based on experience education and addition to competitive pay we offer a comprehensive benefits package including medical dental and vision coverage retirement savings plans paid time off and professional development opportunities. Washington Gas values diversity in the workplace and encourages qualified U.S. military veterans and service members to apply. #LI-DG1

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a persons ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity or expression age record of offences marital status family status or disability or any other characteristic protected by applicable law.