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WFM Technical Project Manager
Job Location:
Job Location:
Culver, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
2 October 2026 (Yesterday)
Posted:
Application Deadline:
30 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title : Infor WFM Technical Project Manager
Location :Culver City CA-- 100% ONSITE FROM DAY1
Client: TCS
Rate:$55/hr on c2c
Positions: 2
JD :
Role: Infor Technical project manager
Skills: Digital : Infor M3 Technical
Experience Required: 10 & Above
MUST HAVE SKILLS: Good experience on payroll and workforce management applications including Infor WFM and UKG Payroll.
Payroll technology strategy architecture simplification investment priorities IT budgets Agile funding delivery governance and vendor performance.
Role Descriptions:
ROLE SCOPE & ACCOUNTABILITY
What You Own
End-to-end technical health reliability support model and roadmap for payroll and workforce management applications including Infor WFM and UKG Payroll.
Payroll technology strategy architecture simplification investment priorities IT budgets Agile funding delivery governance and vendor performance.
Production issue management from intake through diagnosis containment correction validation communication root cause analysis and prevention.
Technical capability and operating discipline of internal employees contractors managed service providers and vendors supporting payroll technology.
Quality of configuration integrations controls testing documentation release readiness and production outcomes.
Leadership Approach
Maintain practical knowledge of application configuration interfaces data flows security schedules logs reporting and downstream dependencies so the Director can guide technical decisions and contribute meaningfully when issues are complex or business-critical.
Create a fact-based problem-solving culture by reviewing evidence challenging assumptions and when appropriate joining the team in data analysis configuration review issue reproduction interface investigation and validation of proposed fixes.
Encourage the team to use its knowledge and available tools before escalating externally. When vendor support is appropriate ensure the case is supported by clear impact evidence reproduction details analysis completed and a focused request for assistance.
Provide calm visible leadership during critical payroll-cycle issues bringing the right expertise together clearing obstacles supporting timely decisions and maintaining accountability through validated resolution.
Develop technical leads and support resources through coaching thoughtful challenge and shared problem solving reinforcing that vendor coordination complements rather than replaces internal technical ownership.
Set delivery expectations based on business impact payroll-cycle timing risk dependencies and the consequences of delay ensuring that teams understand not only the due date but the level of urgency quality communication and contingency planning required.
Promote resourceful forward-looking problem solving by encouraging teams to simplify work eliminate unnecessary steps challenge conventional approaches and develop creative control-conscious solutions when standard methods do not adequately meet the business need.
KEY RESPONSIBILITIES
Hands-On Production Support & Problem Resolution
Lead and actively participate in triage of payroll application integration data access configuration calculation timekeeping and financial posting issues.
Establish the problem statement business impact affected population timeline recent changes system of origin data evidence and immediate containment actions.
Perform or direct log review data comparison configuration review interface tracing file validation schedule review security analysis and controlled testing.
Drive issues to permanent resolution including root cause corrective action regression validation monitoring documentation and lessons learned.
Ensure workarounds are risk-assessed time-bound approved when required and replaced with sustainable corrections.
Use vendor escalation thoughtfully and maintain strong internal ownership of the business impact investigation communication and final validation even when external expertise is engaged.
Participate in critical payroll processing windows releases cutovers go-lives and stabilization activities as business needs require.
Prioritize and sequence incident and remediation work according to business criticality payroll-cycle deadlines employee impact compliance exposure financial risk and operational continuity with clear escalation and contingency paths when delivery is at risk.
Technology Leadership & Architecture
Shape and execute a payroll technology strategy and roadmap that improves reliability today while creating meaningful opportunities to simplify modernize and strengthen the employee and payroll user experience.
Own solution direction and design quality across configuration extensions integrations reporting automation controls and security.
Review technical designs and challenge assumptions unnecessary customization weak controls unsupported handoffs and solutions that shift ownership without resolving the underlying problem.
Ensure architecture and data flows between payroll platforms Workday SAP Finance banking tax time and attendance and related enterprise systems are understood documented stable and supportable.
Identify and deliver automation monitoring self-service reporting and AI-enabled improvements that reduce manual effort and accelerate issue resolution.
Champion efficient and inventive solution design by looking beyond established patterns testing practical alternatives and selecting approaches that improve speed reliability maintainability and business value without compromising payroll accuracy security controls or compliance.
Team Leadership & Capability Building
Lead mentor and develop payroll technology staff technical leads contractors and service partners building deep functional and technical capability.
Set clear expectations for ownership responsiveness hands-on investigation documentation communication and measurable outcomes.
Review incident and delivery work for quality help resources work through difficult diagnoses and model effective evidence-based troubleshooting practices.
Establish support playbooks diagnostic checklists escalation criteria on-call or payroll-cycle coverage knowledge articles and cross-training plans that reduce dependency on individuals or vendors.
Assess capacity and skill gaps shape sourcing decisions and ensure external resources supplement rather than replace internal accountability.
Delivery Governance & Stakeholder Partnership
Lead payroll technology assessments implementations enhancements releases and projects using fit-for-purpose Agile and delivery practices.
Partner with Payroll Operations HR IT Finance Global Finance Operations Participations & Residuals integration teams information security audit and other stakeholders.
Own executive communication for priorities service health incidents delivery progress risks decisions and remediation plans.
Establish delivery plans and service commitments that reflect the criticality of the business outcome; proactively surface risks adjust resources or approach and implement recovery or contingency actions before a commitment becomes materially at risk.
Manage payroll technology budgets Agile funding contracts statements of work service levels and vendor performance.
Ensure compliance with collective bargaining agreements tax and payroll requirements SOX audit controls information security and data privacy standards.
Maintain decision records solution documentation configuration records runbooks support procedures testing evidence change controls and audit-ready artifacts.
SUCCESS MEASURES
Critical incidents are triaged quickly technically owned and driven to verified resolution with clear root cause and prevention actions.
The team demonstrates increasing ability to diagnose and fix issues internally with vendor cases used selectively and supported by quality technical evidence.
Recurring defects manual interventions avoidable escalations and single points of dependency are reduced through permanent fixes automation monitoring and knowledge transfer.
Payroll releases and changes are well controlled tested documented and production ready.
Commitments are delivered not only by the agreed date but at the speed quality resilience and level of communication appropriate to their business criticality.
Solutions demonstrate continuous improvement through simpler processes reduced effort thoughtful automation practical innovation and measurable gains in reliability or responsiveness.
Stakeholders receive clear timely communication and have confidence in the teams ownership and technical judgment.
The payroll technology roadmap improves reliability supportability compliance and business value while simplifying the environment.
MINIMUM QUALIFICATIONS
10 years of progressive experience in payroll systems HRIS workforce management payroll technology or related enterprise applications including leadership accountability for production environments.
Demonstrated hands-on experience configuring administering troubleshooting or implementing enterprise payroll or workforce management platforms.
Proven ability to personally lead complex incident diagnosis root cause analysis technical decision-making and permanent resolution across applications integrations and data flows.
Deep understanding of end-to-end payroll processing Hours-to-Gross and Gross-to-Net processing controls integrations and U.S. and Canadian payroll requirements.
Experience leading technical professionals contractors managed service providers and vendors while maintaining internal accountability for outcomes.
Experience translating payroll and business needs into configuration technical requirements solution designs delivery plans and support models.
Experience with integrations file transfers APIs data validation SQL or reporting queries testing releases change management cutover and stabilization.
Experience managing technology budgets vendor contracts delivery commitments and competing operational and project priorities.
Excellent executive communication and the ability to move effectively between strategy technical detail operational urgency and people leadership.
Bachelors degree in Information Systems Computer Science Information Technology Business Administration Human Resources Finance Accounting or a related field or equivalent education and relevant experience.
PREFERRED QUALIFICATIONS
Hands-on experience with Infor WFM and UKG Payroll; experience with both is strongly preferred.
Experience with Workday Core HCM or Compensation SAP Finance Cognos Power BI advanced Excel SQL or comparable enterprise integrations and reporting tools.
Experience supporting complex U.S. and Canadian multi-entity union and non-union payroll environments.
Knowledge of entertainment-industry collective bargaining agreements and their impact on time pay calculations interfaces and controls.
Experience leading payroll technology implementations migrations cutovers go-lives and stabilization.
Experience applying scripting workflow automation AI-enabled tools copilots monitoring or analytics to improve support and delivery.
Agile Scrum ITIL project management payroll or relevant platform certification.
LEADERSHIP PROFILE
A well-rounded technology leader who is equally comfortable setting direction reviewing architecture developing people and engaging with system or data details when an urgent issue requires it.
A curious pragmatic problem solver who encourages the team to test assumptions learn from evidence and use its own capability before seeking external assistance.
A calm and trusted leader who brings clarity to difficult situations and remains engaged until business impact is contained and the outcome is validated.
A supportive technical mentor who raises capability through clear expectations coaching knowledge sharing and constructive challenge.
A trusted partner who communicates candidly protects confidential information and balances speed with payroll accuracy controls and compliance.
A delivery-minded leader who recognizes that all deadlines are not equal and calibrates urgency rigor resources and contingency planning to the business impact of the commitment.
Location :Culver City CA-- 100% ONSITE FROM DAY1
Client: TCS
Rate:$55/hr on c2c
Positions: 2
JD :
Role: Infor Technical project manager
Skills: Digital : Infor M3 Technical
Experience Required: 10 & Above
MUST HAVE SKILLS: Good experience on payroll and workforce management applications including Infor WFM and UKG Payroll.
Payroll technology strategy architecture simplification investment priorities IT budgets Agile funding delivery governance and vendor performance.
Role Descriptions:
ROLE SCOPE & ACCOUNTABILITY
What You Own
End-to-end technical health reliability support model and roadmap for payroll and workforce management applications including Infor WFM and UKG Payroll.
Payroll technology strategy architecture simplification investment priorities IT budgets Agile funding delivery governance and vendor performance.
Production issue management from intake through diagnosis containment correction validation communication root cause analysis and prevention.
Technical capability and operating discipline of internal employees contractors managed service providers and vendors supporting payroll technology.
Quality of configuration integrations controls testing documentation release readiness and production outcomes.
Leadership Approach
Maintain practical knowledge of application configuration interfaces data flows security schedules logs reporting and downstream dependencies so the Director can guide technical decisions and contribute meaningfully when issues are complex or business-critical.
Create a fact-based problem-solving culture by reviewing evidence challenging assumptions and when appropriate joining the team in data analysis configuration review issue reproduction interface investigation and validation of proposed fixes.
Encourage the team to use its knowledge and available tools before escalating externally. When vendor support is appropriate ensure the case is supported by clear impact evidence reproduction details analysis completed and a focused request for assistance.
Provide calm visible leadership during critical payroll-cycle issues bringing the right expertise together clearing obstacles supporting timely decisions and maintaining accountability through validated resolution.
Develop technical leads and support resources through coaching thoughtful challenge and shared problem solving reinforcing that vendor coordination complements rather than replaces internal technical ownership.
Set delivery expectations based on business impact payroll-cycle timing risk dependencies and the consequences of delay ensuring that teams understand not only the due date but the level of urgency quality communication and contingency planning required.
Promote resourceful forward-looking problem solving by encouraging teams to simplify work eliminate unnecessary steps challenge conventional approaches and develop creative control-conscious solutions when standard methods do not adequately meet the business need.
KEY RESPONSIBILITIES
Hands-On Production Support & Problem Resolution
Lead and actively participate in triage of payroll application integration data access configuration calculation timekeeping and financial posting issues.
Establish the problem statement business impact affected population timeline recent changes system of origin data evidence and immediate containment actions.
Perform or direct log review data comparison configuration review interface tracing file validation schedule review security analysis and controlled testing.
Drive issues to permanent resolution including root cause corrective action regression validation monitoring documentation and lessons learned.
Ensure workarounds are risk-assessed time-bound approved when required and replaced with sustainable corrections.
Use vendor escalation thoughtfully and maintain strong internal ownership of the business impact investigation communication and final validation even when external expertise is engaged.
Participate in critical payroll processing windows releases cutovers go-lives and stabilization activities as business needs require.
Prioritize and sequence incident and remediation work according to business criticality payroll-cycle deadlines employee impact compliance exposure financial risk and operational continuity with clear escalation and contingency paths when delivery is at risk.
Technology Leadership & Architecture
Shape and execute a payroll technology strategy and roadmap that improves reliability today while creating meaningful opportunities to simplify modernize and strengthen the employee and payroll user experience.
Own solution direction and design quality across configuration extensions integrations reporting automation controls and security.
Review technical designs and challenge assumptions unnecessary customization weak controls unsupported handoffs and solutions that shift ownership without resolving the underlying problem.
Ensure architecture and data flows between payroll platforms Workday SAP Finance banking tax time and attendance and related enterprise systems are understood documented stable and supportable.
Identify and deliver automation monitoring self-service reporting and AI-enabled improvements that reduce manual effort and accelerate issue resolution.
Champion efficient and inventive solution design by looking beyond established patterns testing practical alternatives and selecting approaches that improve speed reliability maintainability and business value without compromising payroll accuracy security controls or compliance.
Team Leadership & Capability Building
Lead mentor and develop payroll technology staff technical leads contractors and service partners building deep functional and technical capability.
Set clear expectations for ownership responsiveness hands-on investigation documentation communication and measurable outcomes.
Review incident and delivery work for quality help resources work through difficult diagnoses and model effective evidence-based troubleshooting practices.
Establish support playbooks diagnostic checklists escalation criteria on-call or payroll-cycle coverage knowledge articles and cross-training plans that reduce dependency on individuals or vendors.
Assess capacity and skill gaps shape sourcing decisions and ensure external resources supplement rather than replace internal accountability.
Delivery Governance & Stakeholder Partnership
Lead payroll technology assessments implementations enhancements releases and projects using fit-for-purpose Agile and delivery practices.
Partner with Payroll Operations HR IT Finance Global Finance Operations Participations & Residuals integration teams information security audit and other stakeholders.
Own executive communication for priorities service health incidents delivery progress risks decisions and remediation plans.
Establish delivery plans and service commitments that reflect the criticality of the business outcome; proactively surface risks adjust resources or approach and implement recovery or contingency actions before a commitment becomes materially at risk.
Manage payroll technology budgets Agile funding contracts statements of work service levels and vendor performance.
Ensure compliance with collective bargaining agreements tax and payroll requirements SOX audit controls information security and data privacy standards.
Maintain decision records solution documentation configuration records runbooks support procedures testing evidence change controls and audit-ready artifacts.
SUCCESS MEASURES
Critical incidents are triaged quickly technically owned and driven to verified resolution with clear root cause and prevention actions.
The team demonstrates increasing ability to diagnose and fix issues internally with vendor cases used selectively and supported by quality technical evidence.
Recurring defects manual interventions avoidable escalations and single points of dependency are reduced through permanent fixes automation monitoring and knowledge transfer.
Payroll releases and changes are well controlled tested documented and production ready.
Commitments are delivered not only by the agreed date but at the speed quality resilience and level of communication appropriate to their business criticality.
Solutions demonstrate continuous improvement through simpler processes reduced effort thoughtful automation practical innovation and measurable gains in reliability or responsiveness.
Stakeholders receive clear timely communication and have confidence in the teams ownership and technical judgment.
The payroll technology roadmap improves reliability supportability compliance and business value while simplifying the environment.
MINIMUM QUALIFICATIONS
10 years of progressive experience in payroll systems HRIS workforce management payroll technology or related enterprise applications including leadership accountability for production environments.
Demonstrated hands-on experience configuring administering troubleshooting or implementing enterprise payroll or workforce management platforms.
Proven ability to personally lead complex incident diagnosis root cause analysis technical decision-making and permanent resolution across applications integrations and data flows.
Deep understanding of end-to-end payroll processing Hours-to-Gross and Gross-to-Net processing controls integrations and U.S. and Canadian payroll requirements.
Experience leading technical professionals contractors managed service providers and vendors while maintaining internal accountability for outcomes.
Experience translating payroll and business needs into configuration technical requirements solution designs delivery plans and support models.
Experience with integrations file transfers APIs data validation SQL or reporting queries testing releases change management cutover and stabilization.
Experience managing technology budgets vendor contracts delivery commitments and competing operational and project priorities.
Excellent executive communication and the ability to move effectively between strategy technical detail operational urgency and people leadership.
Bachelors degree in Information Systems Computer Science Information Technology Business Administration Human Resources Finance Accounting or a related field or equivalent education and relevant experience.
PREFERRED QUALIFICATIONS
Hands-on experience with Infor WFM and UKG Payroll; experience with both is strongly preferred.
Experience with Workday Core HCM or Compensation SAP Finance Cognos Power BI advanced Excel SQL or comparable enterprise integrations and reporting tools.
Experience supporting complex U.S. and Canadian multi-entity union and non-union payroll environments.
Knowledge of entertainment-industry collective bargaining agreements and their impact on time pay calculations interfaces and controls.
Experience leading payroll technology implementations migrations cutovers go-lives and stabilization.
Experience applying scripting workflow automation AI-enabled tools copilots monitoring or analytics to improve support and delivery.
Agile Scrum ITIL project management payroll or relevant platform certification.
LEADERSHIP PROFILE
A well-rounded technology leader who is equally comfortable setting direction reviewing architecture developing people and engaging with system or data details when an urgent issue requires it.
A curious pragmatic problem solver who encourages the team to test assumptions learn from evidence and use its own capability before seeking external assistance.
A calm and trusted leader who brings clarity to difficult situations and remains engaged until business impact is contained and the outcome is validated.
A supportive technical mentor who raises capability through clear expectations coaching knowledge sharing and constructive challenge.
A trusted partner who communicates candidly protects confidential information and balances speed with payroll accuracy controls and compliance.
A delivery-minded leader who recognizes that all deadlines are not equal and calibrates urgency rigor resources and contingency planning to the business impact of the commitment.
Required Skills:
SERVICE LEVELSTESTINGSQLAGILEITILDOCUMENTATION
