WFH Live Chat Agent

We are seeking a Live Chat Agent to join our team. The role involves assisting customers via chat answering product queries processing orders and resolving issues to ensure satisfaction.

Key responsibilities

• Respond to customer inquiries via live chat in a timely manner.

• Provide accurate information about products and services.

• Process orders and handle transaction-related queries.

• Investigate and resolve customer complaints and conflicts.

• Maintain up-to-date knowledge of product specifications and service policies.

• Document interactions and update customer records as needed.

Required qualifications

• High school diploma or equivalent; bachelors degree preferred.

• Minimum 1 year experience in customer support or live chat environment.

• Strong written communication skills with attention to detail.

• Ability to multitask and manage multiple chat sessions simultaneously.

• Proficiency with chat software and CRM tools.

Nice to have

• Experience with e-commerce platforms.

• Knowledge of conflict resolution techniques.

• Fluency in multiple languages.

Required Skills:

Live chat handling Customer service Written communication Problem solving Conflict resolution Product knowledge CRM software proficiency Multitasking