WFH Customer Service Representative Full time Part time

About the role

The Customer Service Representative serves as the first point of contact for our customers delivering timely and courteous support across phone email and chat. This onsite position requires strong communication skills and the ability to resolve issues efficiently while maintaining a high level of empathy.

Key responsibilities

• Respond to inbound customer inquiries providing accurate information and solutions.

• Document all interactions in the CRM system with precise data entry.

• Identify and troubleshoot common product or service issues escalating complex cases when necessary.

• Manage a high volume of requests while adhering to responsetime targets.

• Apply conflictresolution techniques to deescalate dissatisfied customers and achieve satisfactory outcomes.

• Maintain uptodate knowledge of company policies products and promotions.

• Collaborate with crossfunctional teams to relay customer feedback and improve service processes.

Required qualifications

• Excellent verbal and written communication skills.

• Demonstrated problemsolving ability and attention to detail.

• Proficiency in data entry and basic computer applications (MS Office CRM platforms).

• Empathy and active listening to understand customer needs.

• Strong timemanagement skills with the ability to prioritize tasks.

• Basic conflictresolution techniques and a customerfocused mindset.

Nice to have

• Previous experience (01year) in a customer service or callcenter environment.

• Familiarity with industryspecific CRM software (e.g. Salesforce Zendesk).

• Additional language proficiency.

• Certification in customer service or communication training.

Required Skills:

Communication Problem Solving Data Entry Empathy Active Listening Time Management Conflict Resolution CRM