WFH CLIENT CHAT SUPPORT
Job Location:
Yearly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is a remote position.
- Deliver courteous empathetic and rapid responses to client questions using live chat interfaces.
- Convey precise details about our core consulting offerings covering areas like Business Development Expansion Strategies Franchising Research & Development and Technology Advisory.
- Resolve client concerns efficiently escalating intricate issues to specialized consulting teams when necessary to ensure full resolution and client contentment.
- Leverage deep knowledge of our service catalog to guide clients smoothly through all phases of their business engagement.
- Maintain detailed records of all communications and client feedback to drive ongoing enhancements in our service delivery models.
- Consistently meet and maintain a 98.5% adherence rate to established Service Level Agreements (SLA) for all client interactions.
- Proven experience in customer support roles preferably within a fully remote or digital-first environment.
- Exceptional written communication skills with the ability to explain complex ideas clearly and professionally.
- Strong analytical and problem-solving abilities demonstrated by a track record of managing high volumes of inquiries effectively.
- Familiarity with consulting service frameworks or the aptitude to quickly master our specific operational model.
- A firm commitment to maintaining high service standards and meeting rigorous performance benchmarks.
- Highly self-motivated with the discipline to work autonomously in a distributed team setting.
401(k) matching: A common retirement savings benefit where the company matches employee contributions to a 401(k) plan.
Health insurance: Includes medical dental and vision insurance.
Paid time off (PTO): A typical benefit package includes paid vacation and sick leave.
Sign-on bonus: A one-time bonus offered to new employees for certain positions.
Internet stipend: A monthly allowance to help cover the cost of internet service for remote work.
Required Skills:
Proven experience in customer service client support or call center role (financial services or consulting experience is a plus). Exceptional written and verbal communication skills. Strong problem-solving abilities and attention to detail. Excellent organizational and time-management skills. Ability to multitask and prioritize responsibilities effectively. Professional and customer-focused attitude. Basic computer proficiency and comfort learning new systems. Reliable high-speed internet connection and a dedicated quiet home office setup. Preferred Experience in a consulting professional services or B2B environment. Familiarity with CRM platforms (e.g. Salesforce HubSpot). Typing speed of 40 WPM or higher. Understanding of data privacy and the importance of handling sensitive information.
