Wellness Center Manager

JobTitle: Wellness Center Manager
Department: Health & Wellness
Classification: Full-Time Exempt. Flexible schedule including evenings weekends andspecial eventsasrequired
Job Grade: 8
Reports to: Health & Wellness Director

Our Culture

At the Eugene Family YMCA we strengthen communities with purpose and intentionality every day. Our mission and core valuesCaring Honesty Respect and Responsibilityguide how we lead serve and support one another. We are welcoming: a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in your potential to be a catalyst in the world. We arenurturing:we support your journey to develop your full potential. We are determined: we are relentless in our pursuit of a stronger community.

Position Summary

This position supports the work of the Y a leading nonprofit charitable organization committed to strengthening community through youth development healthy living and social responsibility.

The Wellness Center Manager is a key leadership role responsible for the day-to-day operations culture and performance of the Wellness Center and its attendantequipment maintenance andpersonal trainingteams. This position provides clear direction consistent supervision and accountable leadership to ensure a safe professional and welcoming environment for members and staff.

Working in close partnership with the Health & Wellness Director the Wellness Center Manager serves as a visible leader on the floor a collaborative thought partner in operational decision-making and a steward of both people and equipment. This role requires confidence in leadership comfort with accountability conversations and the ability to balance autonomy with strategic alignment.

Essential Functions

• Builds supervises and leads a team of Health & Wellness AttendantsPersonal Trainersand Fitness Equipment Technicianswho deliver outstanding member service rooted in the YMCA core values of Caring Honesty Respect and Responsibility.

• Provides direct supervision coaching and performance oversight for assigned equipment technicians ensuring alignment with Wellness Center priorities safety standards and service expectations.

• Establishes andmaintainsclear professional boundaries modeling leadershipbehaviorsand ensuring the Wellness Center Manager is recognized as a supervisor and decision-maker.

• Recruits hires onboards trains and evaluates Health & Wellness AttendantsEquipment Technicians and Personal Trainersensuring staff understand expectations policies procedures and their role in the member experience.

• Maintains consistent floor presence actively supervising staff performance providing real-time coaching and addressing concerns proactively rather than reactively.

• Holds staff accountable through clearly defined expectations SOPs performance documentation and follow-through on corrective action when necessary.

• Oversees Wellness Center equipment management including preventative maintenance planning corrective repairs vendor coordination downtime tracking and technician workflow in collaboration with the Health & Wellness Director.

• Supervises the daily work priorities and accountability of equipment technicians ensuringtimelyresponse to equipment issues and clear communicationregardingrepair status and timelines.

• Identifiesequipment issues promptly initiates service requests communicates timelines clearly to leadership and staff and follows repairsthrough tocompletion.

• Ensuresall floor staffare trainedonequipment safety standards reporting procedures and communication expectations.

• Supports long-term equipment planning by providing input on usage patterns repair trends and member feedback.

• Conducts regular assessments of free-weight and accessory equipment (including dumbbells barbells weight plates medicine balls kettlebells resistance bands and functional training tools) ensuring proper condition safe storage cleanliness inventory control andtimelyreplacement as needed.

• Works independently with sound judgment whilemaintainingopen proactive communication with the Health & Wellness Director and senior leadership.

• Seeks guidance input and alignment on operational decisionsdemonstratinga high levelof collaboration with all colleagues.

• Activelyparticipatesin department meetings all-staff meetings and trainings contributing meaningfully and cascading information to the Attendant and equipment technician teams.

• Supports a culture of inclusion and belonging ensuring the Wellness Center reflects the YMCAs commitment to being theMost Welcoming Place on Earth.

• Assistswithspecial events department initiatives and YMCA-wide programming as needed including adjusted schedules or on-floor support to ensure successful execution.

• Establishes functional policies and makes tactical decisions within overall strategic direction with top management guidance.

• Solvescomplex problems applying research training or management approaches in new ways;develops and recommends new alternatives to the Health & Wellness Director and other senior leaders.

• Obtains andmaintainsall required YMCA certifications andtrainings.

• Worksa flexible 40-hour work week including evenings and weekends as needed for onboarding training meetings and operational coverage.

• Performs other duties as assigned in support of the Health & Wellness Department and the broader mission of the YMCA.

Minimum Qualifications

• Two-year degreein Health & Wellness Exercise ScienceFitness or a related field; orequivalentaccumulationoftrainings workshops certifications or learning and development in a related field.

• At least 3-½ years of experience working in a fitness health & wellnessexerciseor athletics field.

• Minimum of 2 years ofsupervisory or management experience including direct oversight of staff performance scheduling training and accountability.

• Previousexperience managing or coordinating equipment maintenance repairs or facilities-related operations including working with technicians vendors or service providers.

• Experience addressing employee performance issues conflict resolution and corrective conversations ina timely respectful and documented manner.

• Experiencecreating implementing andmaintainingstandard operating procedures (SOPs) and ensuringconsistent follow-through by staff.

Preferred Qualifications

• Prior experience in a YMCA or nonprofit health and wellness environment with familiarity navigating mission-driven operations and community-centered service models.

• Experience withpreventative maintenance systems asset tracking or equipment management software.

• Experience leading change implementing new processes or strengthening team culture during periods of transition.

• Bilingual or multilingual skills withproficiencyin both English and Spanish preferred to better support staff members and community engagement.

• Previousexperience supportingspecial events department initiatives or large-scale programming in a community or wellness setting.

Professional Competencies

• Strong organizational skills with the ability to manage competing priorities whilemaintaininghigh standardsof professionalism and follow-through.

• Proven ability to lead teams with clear authoritymaintainprofessional boundaries and be recognized as a supervisor rather than a peer.

• Strong decision-making skills with the ability to work independently while also collaborating effectively with senior leadership andoperatingwithin established organizational structures.

• Excellent verbal and written communication skills with the ability to deliver clear expectations provide feedback and represent the department professionally.

• Demonstrated commitment to equity inclusion and creating a welcoming environment for people of all backgrounds and abilities.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee needs sufficient strength agility and mobility to perform essential functions in a wide variety of indoorandoccasionallyoutdoor locations.

• The employeefrequentlyis required tosit and reach and must be able to move around the environment.

• Physical activities associated with position may require; climbing balancing stooping kneeling crouching crawling reaching standing walking pushing pulling lifting talkinghearingand engaging in repetitive motions.

• Physical demands may includeoccasionally lifting and/or moving60 pounds

• Position requires individual to have close visual acuity to perform all activities

• Moderate exposure to infections.

• Subject to noise levels that may require shouting to be heard.

Employee Benefits & Discounts

• Eugene Family YMCA ()
  

The Eugene Family YMCA is an Equal Employment Opportunity Employer.

The Eugene Family YMCA is committed to creating an environment of mutual recognition where equal employment opportunities are available to all applicants and teammates without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. The Y believes that diversity inclusion and a sense of purpose and belonging in the workplace are critical to the achievement of our mission. Weseekto recruit develop andretainthe most talented people from a diverse candidate pool.

If you needassistanceoran accommodationdue to a disability you may complete theADAAccommodation Request Form; or contact us ator ext. 246.

The Y:Werefor youth development healthy living and social responsibility.