WebDigital Operations Analyst
Job Location:
Job Location:
Saint Paul, MN - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
For further inquiries about this opportunity please contact our Talent Specialist Ragu at
Title: Web/Digital Operations Analyst
Location: Onsite at St. Paul MN
Location: Onsite at St. Paul MN
Duration: 6 Months
Hours: Monday Friday/ 8 AM - 5 PM
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Description:
The IT Digital Analyst supports the companys digital platforms by ensuring website performance usability and operational stability.
This role serves as a bridge between technical teams and business stakeholders-translating complex web technologies into clear actionable information.
The analyst is responsible for website monitoring troubleshooting content support process documentation reporting and liaising with developers designers and IT partners.
The ideal candidate is detail-oriented technically curious and comfortable working across both IT and business environments to maintain a seamless and high-quality digital experience.
Key Responsibilities
Assist with website analytics reporting and tracking to support business insights.
Document processes updates and troubleshooting steps to maintain clear operational records.
Provide training or guidance to internal users on tools workflows and best practices.
Monitor website performance uptime and functionality addressing issues proactively.
Troubleshoot and resolve website errors reported by internal and external users.
Support content updates page builds and routine site maintenance in collaboration with IT and Business Units.
Coordinate with developers designers and IT teams to implement enhancements patches and new features.
Perform regular audits to ensure compliance with accessibility standards brand guidelines and security requirements.
Communicate complex web technologies system behavior and data insights in clear understandable terms for non-technical stakeholders and leadership.
Perform additional duties and special projects as required to meet evolving business needs (e.g. eIFU record creation and review).
Required Skills & Qualifications
Experience with Adobe Experience Manager (AEM) and backend web applications (e.g. S3 ESL TIBCO).
Understanding of basic web technologies (HTML CSS JavaScript concepts content management workflows).
Ability to diagnose and resolve technical issues efficiently and accurately.
Strong communication and customer service mindset with the ability to translate technical concepts into non-technical language.
Detail-oriented with strong organizational and multitasking abilities.
Exposure to ticketing systems (e.g. Jira ServiceNow).
Background in IT support web administration digital operations or a related field.
Bachelors in Information Technology (IT)
Description:
The IT Digital Analyst supports the companys digital platforms by ensuring website performance usability and operational stability.
This role serves as a bridge between technical teams and business stakeholders-translating complex web technologies into clear actionable information.
The analyst is responsible for website monitoring troubleshooting content support process documentation reporting and liaising with developers designers and IT partners.
The ideal candidate is detail-oriented technically curious and comfortable working across both IT and business environments to maintain a seamless and high-quality digital experience.
Key Responsibilities
Assist with website analytics reporting and tracking to support business insights.
Document processes updates and troubleshooting steps to maintain clear operational records.
Provide training or guidance to internal users on tools workflows and best practices.
Monitor website performance uptime and functionality addressing issues proactively.
Troubleshoot and resolve website errors reported by internal and external users.
Support content updates page builds and routine site maintenance in collaboration with IT and Business Units.
Coordinate with developers designers and IT teams to implement enhancements patches and new features.
Perform regular audits to ensure compliance with accessibility standards brand guidelines and security requirements.
Communicate complex web technologies system behavior and data insights in clear understandable terms for non-technical stakeholders and leadership.
Perform additional duties and special projects as required to meet evolving business needs (e.g. eIFU record creation and review).
Required Skills & Qualifications
Experience with Adobe Experience Manager (AEM) and backend web applications (e.g. S3 ESL TIBCO).
Understanding of basic web technologies (HTML CSS JavaScript concepts content management workflows).
Ability to diagnose and resolve technical issues efficiently and accurately.
Strong communication and customer service mindset with the ability to translate technical concepts into non-technical language.
Detail-oriented with strong organizational and multitasking abilities.
Exposure to ticketing systems (e.g. Jira ServiceNow).
Background in IT support web administration digital operations or a related field.
Bachelors in Information Technology (IT)
Interview: Initial meeting via Teams then either will have the candidate come onsite or a 2nd Teams meeting.
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
