Wealth Management-Trust Administration Manager

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Wealth Trust Services manages and serves trust relationships within the Affluent Segment. Wealth Trust Services is seeking a Trust Manager responsible for overseeing a team of Trust Officers and Trust Associates that manage trust and investment accounts. The role leads a team-based service model in which Trust Officers and Portfolio Managers collaborate on the relationship management of trust affluent clients. The Trust Manager is accountable for translating Wealth Trust Services and Personal Trust priorities into clear team expectations disciplined execution consistent client service and measurable business results.

The Trust Manager serves as a senior escalation and decision-support resource for complex trust and estate administration matters client and beneficiary concerns fee questions service issues account acceptance or transition considerations and matters requiring coordinated action across fiduciary investment tax operations legal risk compliance specialty asset banking and other internal partners. The role requires sound fiduciary judgment strong governing-document interpretation practical knowledge of applicable trust laws and procedures and the ability to communicate complex matters clearly.

The Trust Manager leads through coaching accountability collaboration and visible engagement. The incumbent hires develops and retains talent; manages workload and capacity; champion growth opportunities retention and inflow; supports business continuity; and advances improvements to processes controls and technology; and ensures the team deepens existing client relationships. The Trust Manager also represents Wealth Trust Services with internal partners prospects clients beneficiaries attorneys advisors and centers of influence.

CORE RESPONSIBILITIES

• People leadership and talent management: Lead coach engage and develop Trust Officers and other assigned employees. Establish clear expectations; conduct timely performance and development discussions; support succession planning; make sound hiring decisions; recognize strong performance; and address performance or conduct concerns in accordance with company practices.
• Regional business leadership: Lead the assigned Wealth Trust Services region or team and represent its needs risks opportunities and results. Translate enterprise Personal Trust and Wealth Trust Services priorities into plans team goals and consistent execution.
• Work allocation capacity and operating discipline: Set priorities assign work manage coverage and schedules monitor capacity and provide appropriate oversight so fiduciary client-service and operating responsibilities are completed accurately and timely.
• Fiduciary administration oversight: Oversee the administration of revocable and irrevocable trusts charitable trusts special needs trusts estates individual retirement accounts agencies custodial relationships and other supported fiduciary or investment accounts. Confirm that administration is consistent with governing documents applicable law fiduciary standards approved terms and bank policies and procedures.
• Complex matter escalation and resolution: Serve as a senior escalation resource for complex administrative questions discretionary matters beneficiary and family dynamics complaints service breakdowns trust terminations account transitions tax or closing dependencies specialty-asset matters and other sensitive situations. Evaluate relevant facts coordinate the appropriate partners document decisions and drive issues to resolution.
• Risk control and compliance leadership: Identify and address emerging fiduciary operational financial client conduct information-security and reputational risks. Escalate concerns through appropriate channels reinforce required controls and training oversee remediation and support compliance with applicable laws regulations the U.S. Bank Code of Ethics and business-line policies and procedures.
• Client and beneficiary experience: Promote proactive accurate and consistent communication with clients and beneficiaries. Ensure the team explains fiduciary decisions and administrative requirements clearly responds to concerns coordinates follow-up and delivers service consistent with the responsibilities of a corporate fiduciary and Wealth Management organization.
• Relationship retention and growth: Drive sustainable retention and growth by monitoring relationship health inflows attrition new net assets referrals opportunities and account transitions; validating the quality of business information; and coaching the team to deepen and expand client relationships and identify fiduciary investment banking or other Wealth Management needs.
• Prospect and partner engagement: Provide senior-level support for prospects document and asset reviews successor-trustee opportunities and complex fiduciary conversations. Build productive relationships with Wealth Management partners attorneys accountants advisors centers of influence and internal specialists while maintaining clear boundaries regarding legal and tax advice.
• Team-based delivery and partner coordination: Strengthen partnership among Trust Officers Portfolio Managers trust associates investment support specialty asset teams tax operations risk compliance legal banking financial planning and the Trust Contact Center. Remove barriers clarify accountability and coordinate an integrated response to client and business needs.
• Performance management information and data quality: Review dashboards scorecards service-level information account activity risk indicators aged work inflow and attrition reporting opportunity data complaints fee activity and other management information. Challenge inaccurate or incomplete data require timely updates to systems of record identify root causes and establish corrective actions.
• Financial stewardship: Provide leadership oversight of cost expenses fee administration discounts waivers write-offs and other financial matters within approved authority and procedures. Evaluate the fiduciary client service and business context; ensure rationale and approvals are documented; and escalate matters when required.
• Change process and technology leadership: Lead or contribute to business initiatives projects pilots committees and change efforts.
• Business continuity and operational readiness: Maintain regional readiness for business continuity and functional exercises. Confirm current plans required participation role coverage and completion of assigned remediation or testing activities.
• Market presence and enterprise representation: Maintain an active presence with assigned teams and markets including travel as needed. Communicate the capabilities and value of Wealth Trust Services support strategic partnerships across Affluent Wealth Management and represent the business in leadership forums and cross-functional discussions.
• Other leadership responsibilities: Perform other duties and leadership assignments consistent with the scope level fiduciary responsibilities and business needs of the position.

The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities duties or skills required of employees assigned to this classification.

QUALIFICATIONS

• Bachelors degree or equivalent combination of education and relevant experience.
• Eight or more years of experience in financial services including substantial experience in Wealth Management Personal Trust fiduciary administration or a closely related field.
• Four or more years of experience in leadership management or comparable team-lead role.
• Demonstrated knowledge of fiduciary administration governing-document interpretation trust products and services fiduciary risk and applicable banking and regulatory responsibilities.
• Demonstrated ability to lead and influence employees manage performance coach for development assign and prioritize work and operate effectively across geographically dispersed or multi-market teams.
• Ability to foster a high-performing client focused culture.
• Demonstrated judgment and experience resolving complex client beneficiary administrative operational or risk matters through coordinated decision-making and clear documentation.
• Strong written and verbal communication collaboration analytical critical-thinking problem-solving and relational skills.
• Ability to travel and attend local trust estate conference and wealth management events.

PREFERRED SKILLS/EXPERIENCE

• Advanced degree or applicable professional designation such as CTFA ATFA CFP or another relevant fiduciary financial planning legal or risk credential.
• Experience managing fiduciary professionals and overseeing a regional or multi-state trust administration business.
• Experience with client retention relationship growth referral management fiduciary administration client care presentation management reporting and process or technology change.
• Ability to influence across organizational boundaries and establish credibility with clients beneficiaries employees senior leaders attorneys advisors risk partners and other internal and external stakeholders.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.