WCS Site Coordinator Morristown, TN

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.


Title: WCS Site Coordinator

Location: Morristown TN



Role Summary:

Colgate-Palmolive invites applications for the position of Infrastructure Site Analyst within the Global Information Technology (GIT) organization sitting on the GIT Americas Workplace and Collaboration Services team. Reporting through the GIT structure this internal customer-facing role acts as the primary liaison to business users at our Morristown TN manufacturing facility supporting 2nd level incident resolution PC deployment and site infrastructure needs. What makes this position exciting is the opportunity to directly bridge manufacturing plant operations with enterprise technology while serving as the sites single point of contact for GIT compliance audits and business engagement. Core Mission: Drive business continuity and operational reliability at the Morristown facility by delivering SLA-driven technical support while ensuring total site adherence to GIT standards and compliance requirements.



Responsibilities:

Act as the primary internal liaison to business users and Business Engagement Leads at the Morristown plant to gather infrastructure requirements evaluate site technology needs and ensure all new software and hardware are vetted and approved by GIT leadership.


Monitor the Freshworks 2nd level ticket queue to resolve user IT needsincluding Windows/Mac PCs mobile devices printers label printers wireless scanners and Google Suitewithin established SLAs while conducting monthly HelpDesk reporting to drive continuous support improvements.


Lead site adherence to GIT Standards and Compliance by developing required documentation executing compliance checklists updating Disaster Recovery (DR) plans maintaining server room/IDF closet standards and acting as the direct point of contact for internal corporate audits.


Oversee complete PC deployment workflows including standard imaging new hire onboardings/trainings lease replacements equipment returns and asset inventory database tracking.


Collaborate with remote GIT network and infrastructure teams to facilitate local hardware changes (e.g. switch/server refreshes) participate in global IT initiatives and provide high-touch IT support for onsite senior executive reviews and events.