Warranty Support Administrator

At RDO Equipment Co. warranty support is more than processing claims about delivering accuracy supporting our locations and customers and helping ensure a best-in-class ownership experience. As a Warranty Support Administrator youll play a key role in managing warranty registrations supporting manufacturer programs processing warranty claims and assisting with warranty reimbursement activities. If you enjoy working with details collaborating across teams and helping drive operational excellence this is an opportunity to make a meaningful impact with an industry leader.

Whats in it For You:

• Competitive compensation to reflect your experience.
• State-of-the-art workspaces and amenities in the heart of downtown Fargo.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
• A company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Click here to learn more.

Why RDO

When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

Our Fargo ND Field Support Office is located in the heart of a thriving fast-growing metro area that blends small-town charm with big-city energy. At the Fargo Field Support Office youll work alongside knowledgeable collaborative partners who support teams across the company. Whether youre looking to grow your career or make a meaningful impact youll find the support and opportunity to thrive here.

What You Will Do:

• Support warranty operations: Process warranty credits account coding and warranty reimbursement activities while maintaining accuracy and efficiency.
• Manage warranty claims: Reconcile claims communicate reimbursement differences and submit parts PIP and entry-level manufacturer warranty claims.
• Coordinate machine registrations: Work with customers locations and dealer groups to confirm machine registration details update registrations and complete responsible dealer transfers.
• Support manufacturer programs: Proactively monitor manufacturer programs and communicate opportunities and requirements to locations and customers.
• Monitor warranty receivables: Review assigned general ledger accounts and communicate needed entries to accounting and field teams in a timely manner.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Accounting or bookkeeping skills: The ability to accurately process reconcile and maintain financial records.
• Strong computer skills: Comfort using a variety of software applications systems and reporting tools.
• Knowledge of service operations: A working understanding of service department processes and procedures.
• Exceptional organizational skills: The ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong communication skills: Excellent verbal and written communication when interacting with customers coworkers and management.
• Customer-focused mindset: A commitment to providing outstanding customer experience.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love it Here:

• Meaningful Fast Moving Work: Payroll is never boring each pay cycle brings new challenges problem solving opportunities and the satisfaction of getting it right.
• People First Team Culture: Youll be part of a supportive collaborative payroll team that values accuracy trust and helping one another succeed.
• Connected to Community: We believe in giving back through local events volunteering opportunities and staying engaged in the Fargo community youll call home.
• A dynamic environment: where no two days are the same.
• A supportive team: thats as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow learn and lead in the industry.

Required Experience:

Unclear Seniority