Warranty Coordinator

Key Responsibilities

1. Claims Administration and Documentation:

• Serve as the primary intake point for warranty claims; log categorize and assign case numbers in the designated system ( equivalent).

• Validate claim details (serials locations photos failure description) and ensure completeness against SOP requirements.

• Maintain a centralized repository of correspondence RMAs test reports and closeout records; ensure traceability by project/component.

1. Coordination and Communication:

• Coordinate with internal teams vendorsO&Mteamsand manufacturers to obtain RMAs replacements and technical guidance.

• Schedule and dispatch warranty field activities and third-party service providers; track completion and documentationofreturns.

• Draft and distribute customer-facing updates and closeout letters using approved templates and brand standards.

1. Parts Logistics and Cost Capture:

• Initiate and trackpartsorders returns and spares inventories; reconcile shipments against RMAs/POs.

• Record labor equipment and materials against each claim to support cost recovery and margin protection.

• Collaborate with Procurement and Finance tovalidatevendor invoices credits and warranty recoveries.

1. Reporting and Analytics:

• Produce weekly dashboards (open/closed/overdue cycle time vendor response SLAs) and monthly MOR inputs.

• Monitor trends (failure modescomponenttypes locations) and flag systemic issues for corrective action.

• Support the Warranty Manager with KPIs leadership briefings and audit backâup as needed.

1. Compliance Quality and Continuous Improvement:

• Ensure adherence to contractual warranty terms safety/quality standards and internal SOPs.
• Maintain document control discipline; prepare files for internal/external audits.
• Contribute to SOPs playbooks and templates; recommend process/tools improvements to reduce cycle time and cost.

Qualifications and Skills

• PreferredEducation:
  BachelorsDegree inBusiness Construction Management Engineering or related field; or equivalent experience.

• Experience:

• 2-4 years in warranty coordination project coordination field service coordination or a related role; EPC/renewables experience preferred.

Key Competencies

• High attention to detail and organizational discipline.

• Strong technical aptitude and familiarity with construction/warranty concepts.

• Collaborative proactive and improvementâoriented approach.

Important Interview Policy:To ensure a focused conversation and protect the privacy of both our candidates and team members the use of AI note-takers recording devices or real-time transcription software is strictly prohibited during this interview. If an unauthorized bot joins the meeting our team will ask for it to be removed before beginning the interview. Thank you for your cooperation!

Signal Energy is an Equal Opportunity Employer and uses E-Verify.

We are not accepting resumes from Third Party Recruiting Firms for positions posted on our careers page. If you are an Agency or Search firm representative contact the Signal Energy Constructors Talent Acquisition Manager directly at for consideration. Signal Energy Constructors or its affiliates will not be responsible for any fees arising from the use of resumes and online response forms through this addition Signal Energy Constructors or its affiliates will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Signal Energy Constructors has established an approved vendor program for this service and will only consider accepting submissions from those approved firms.

Required Experience:

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