Warranty Claims Representative II

TheWarranty Claims Representative IIprovides advanced assistance to customers over the phone or through electronic communication in all aspects of warranty service requests such as dispatching warranty validation registration vendor authorization service provider recruiting and any other customer related requests.

This position will support Rheem North America located inFort Smith AR. This is an on-site position.

• Deliver exceptional customer service by maintaining a professional patient empathetic and solution-oriented approach with internal and external customers.

• Review and verify customer and warranty claim information for accuracy and completeness.

• Audit warranty claims supporting documentation vendor worksheets recap sheets and proof of purchase to determine eligibility and appropriate reimbursement.

• Evaluate installation labor repair and product-related costs associated with warranty claims.

• Process and accurately enter warranty data into company systems including claims involving unrecognized or competitive products.

• Utilize warranty registration parts CRM phone and related systems to document track and resolve customer issues.

• Respond to inbound calls emails and inquiries from customers distributors retailers contractors and business partners regarding warranty matters.

• Guide customers through warranty repair replacement registration and reimbursement processes.

• Ensure timely processing and payment of warranty claims refunds credits and related transactions.

• Maintain and update warranty records registrations contract adjustments and claim documentation within applicable systems.

• Process warranty claims product returns and extended warranty contract activities in accordance with company policies.

• Create and maintain reports and data in Excel and other business systems.

• Other duties as assigned

• High school diploma or GED required.

• 2 years of experience in data entry claims warranty accounts receivable or related field.

• Call center and customer service experience preferred.

• Basic typing and data entry proficiency

• Proficient in email scheduling and Microsoft Office (Word Excel Outlook).

• Experience with warranty accounting or CRM systems.

• Strong written and verbal communication skills.

• Ability to follow written and verbal instructions.

• Comfortable navigating multiple computer systems simultaneously.

• Strong organizational time management and multitasking skills.

• Ability to prioritize work and adapt to changing demands.

• Effective problem-solving and decision-making skills.

• Strong customer service diplomacy and conflict resolution skills.

• Active listening skills and attention to detail.

• Ability to collaborate effectively in a team environment.

  HOW TO STAND OUT:

• Associates Degree or higher

• Experience with processing warranty claims

As a leader at Rheem how you achieve results is as important as the results you achieve. While LEADING SELF you will be expected to demonstrate the following competencies and behaviors:

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education experience and skills may supplement above minimum job requirements.

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