Warehouse Operations Supervisor (Night Shift)

About Us

Span Alaska Transportationestablished in 1978 is a premier asset-based freight forwarding company serving the great state of dedicated team provides outstanding service with exceptional care and attention to are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.

Our supportive and empowering work environment is the foundation of the superior service customer experience and satisfaction we are known for within our industry.

Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at .

About the Role

The Warehouse Operations Supervisor (Night Shift) plays a critical role in delivering a positive customer experience by ensuring freight is handled safely accurately and on time. This position coordinates and actively participates in the loading unloading staging and movement of freight while serving as a key point of contact for internal teams and customers. The Supervisor leads warehouse operations with a strong focus on service excellence safety and operational efficiency.

This position provides daily leadership direction and coordination to warehouse personnel. The Warehouse Operations Supervisor is responsible for setting service expectations monitoring performance coaching employees and ensuring accountability.

This is a night shift position scheduled 4 nights per week from Sunday through Wednesday.

What youll do: (This list is not all-inclusive)

Customer Experience & Service:

• Promote a customer-first mindset by ensuring freight is handled accurately efficiently and with care to meet customer expectations.
• Serve as a frontline representative of the company when interacting with customers resolving issues professionally and proactively.
• Ensure timely trailer unloading and freight availability to minimize customer delays.
• Communicate freight status exceptions and service impacts clearly and promptly to customers and internal stakeholders.
• Respond courteously and efficiently to customer inquiries issues or special handling needs.

Operational Leadership:

• Coordinate and participate in stripping trailers by directing workflow and assisting the team as needed.
• Load unload or coordinate others to load and unload trucks vans flatbeds box trucks and tractor-trailers.
• Move freight throughout the yard and warehouse using forklifts or other material-handling equipment.
• Ensure freight is properly loaded unloaded palletized labeled and secured to maintain freight integrity.
• Inspect freight for damage shortages or overages and accurately document and report discrepancies.
• Lead direct and hold warehouse staff accountable for safety productivity service standards and company policies.
• Train coach and orient newly hired personnel with an emphasis on safety accuracy and customer service expectations.

Safety & Compliance:

• Consistently follow and enforce all Safety Fit for Duty and DOT regulations.
• Model safe work behaviors and intervene immediately when unsafe conditions or practices are observed.

Secondary Responsibilities:

• Perform minor vehicle equipment and facility inspections to support safe and reliable operations.
• Manage warehouse spills and clean-up promptly to maintain a safe and professional work environment.
• Coordinate and communicate effectively with the supervisor on the opposite work shift to ensure continuity of service.
• Fill in for the Warehouse Manager as needed including:
  • Coordinating trailer deliveries from Port/Voyage Planning
  • Updating required computer systems accurately and on time
  • Completing delivery manifests and related documentation
  • Sending delivery alerts to other terminals
• Perform other duties as assigned to support operational and customer service goals.

You have these skills:

• Strong communication skills are essential to this role. The Warehouse Operations Supervisor regularly interacts with employees customers vendors contractors and suppliers. Communication is primarily face-to-face and via radio or telephone and focuses on coordination service updates issue resolution and operational needs. Professional respectful and customer-focused communication is expected at all times.

And these qualifications:

• Ability to safely and accurately operate a forklift.
• Strong verbal and radio/telephone communication skills with a customer-service orientation.
• Ability to process freight documentation accurately and efficiently.
• Demonstrated sound judgment decision-making and attention to detail.
• Commitment to following all safety policies and procedures.
• Strong mathematical and organizational skills.
• Ability to properly block and brace loads to protect freight.
• Working knowledge of warehouse equipment operation maintenance and minor repair.
• Knowledge of proper lifting and material-handling techniques.
• High school diploma or equivalent required.
• Equivalent combination of education and experience considered.

Certifications / Licenses:

• Forklift Certification required or ability to obtain.
• Hazardous Materials Certification required or ability to obtain.

Extra credit if you have:

• One to two years of relevant warehouse or freight-handling experience preferred.
• Medical card preferred.

Physical & Mental Requirements:

• Ability to push or pull heavy loads (up to 200 lbs.) using a pallet jack.
• Ability to lift and carry up to 75 lbs.
• Ability to operate warehouse equipment requiring bending climbing reaching grasping handling and repetitive motions.
• Ability to stand or walk for extended periods.
• Strong body coordination balance and core strength.
• Ability to remain focused and responsive in a fast-paced service-driven environment.

Work Environment:

• Work is primarily performed in a warehouse setting and may include outdoor work in varying weather conditions. Exposure to exhaust fumes and moderate to high noise levels is typical.

At Span Alaska were looking for people to build a unified team to maintain our values of trust integrity and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

#SAT

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race color religion sex (including pregnancy) age sexual orientation national origin marital status parental status ancestry disability AIDS/HIV status gender identity gender expression veteran status genetic information or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws as well as applicable local ordinances including but not limited to the San Francisco and Los Angeles Fair Chance our applicant privacy statement: Experience:

Manager