Warehouse Manager

Leadership & Team Management

• Directly supervise coach and develop a team of 10 warehouse associates including scheduling performance management and disciplinary action as needed.
• Set clear performance expectations and hold team members accountable to productivity quality and safety standards.
• Build a culture of ownership cross-training and continuous improvement.
• Conduct regular one-on-ones team huddles and performance reviews.

Continuous Improvement & Process Optimization

• Proactively identify operational bottlenecks across receiving put-away picking packing and shipping processes.
• Create a continuous improvement team mindset. Lead & Teach root cause analysis (e.g. 5 Whys fishbone diagrams) for recurring issues and implement corrective and preventive actions (CAPA).
• Design implement and track continuous improvement initiatives using Lean 5S or Kaizen principles to improve throughput reduce waste and lower operating costs.
• Establish and monitor KPIs (e.g. order accuracy on-time shipment dock-to-stock time labor productivity) to measure and sustain improvements.

Inventory Accuracy & Control

• Own end-to-end inventory accuracy for the facility driving toward a best-in-class cycle count process & root cause analysis.
• Implement and maintain robust cycle counting programs and reconcile discrepancies in a timely manner.
• Partner with Purchasing Customer Service and Finance to resolve inventory discrepancies and prevent recurrence.
• Ensure accurate real-time transaction processing within Epicor Prophet 21 (P21) including receipts transfers adjustments and shipments.

Standard Operating Procedures (SOPs) & Training

• Optimize document and maintain SOPs and work instructions for all core warehouse functions (receiving put-away picking packing shipping cycle counting returns etc.).
• Build and manage a cross-training matrix to ensure operational coverage flexibility and reduced single-points-of-failure across the team.
• Use SOPs and work instructions as the foundation for onboarding ongoing training and accountability standards.
• Regularly audit adherence to SOPs and update documentation as processes evolve.

Systems & Reporting

• Utilize Epicor Prophet 21 (P21) as the primary WMS/ERP tool for inventory management order fulfillment and reporting.
• Generate and analyze reports from P21 to monitor inventory accuracy order status and warehouse performance metrics.
• Identify opportunities to improve system utilization and data integrity.
• Manage NCRs(Non Conforming Receipts) quickly and accurately to ensure supplier operations have accurate date to drive improvements.

Safety & Compliance

• Ensure the warehouse operates in full compliance with OSHA regulations and company safety policies.
• Lead safety training incident investigations and corrective actions.
• Maintain a clean organized and safe working environment (5S standards).
• Facilities & Equipment
• Oversee the maintenance and proper use of warehouse equipment (forklifts pallet jacks etc.).

Required

• 5 years of warehouse/distribution management experience including direct people leadership (supervising teams of 815).
• Demonstrated experience driving continuous improvement initiatives with measurable results (throughput cost reduction accuracy improvements).
• Proven track record of achieving and sustaining high inventory accuracy.
• Experience developing SOPs work instructions and training/cross-training programs.
• Hands-on experience with an ERP/WMS system; Epicor Prophet 21 (P21) experience strongly preferred.
• Strong root cause analysis and problem-solving skills (5 Whys fishbone PDCA or similar methodologies).
• Excellent communication coaching and accountability-driven leadership style.
• Proficiency with Microsoft Excel and general office software.

Preferred

• Bachelors degree in Business Operations Supply Chain or related field (or equivalent experience).
• Lean Six Sigma certification (Yellow Belt/Green Belt) or formal Lean/5S training.
• Experience in industry e.g. distribution manufacturing wholesale environments.
• Forklift certification or ability to obtain certification.

Physical Requirements

• Ability to walk stand bend and lift up to 30 lbs. for extended periods.
• Comfortable working in a warehouse environment with variable temperatures.
• Ability to operate warehouse equipment as needed.

Work Schedule

• MondayFriday 7:00 AM5:00 PM with flexibility for operational needs.

What Success Looks Like in This Role

• Inventory accuracy consistently meets or exceeds target % e.g. 99%.
• Documented SOPs and work instructions exist for all core processes with a cross-training matrix showing multi-skilled coverage across the team.
• Recurring operational issues are identified root-caused and permanently resolved rather than repeatedly patched.
• Warehouse KPIs (throughput on-time shipping labor efficiency) show measurable sustained improvement quarter over quarter.
• An engaged accountable team with low turnover and clear performance expectations.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills efforts duties responsibilities or working conditions associated with it. Company Name reserves the right to modify duties and responsibilities as needed.