Introduction
Marylands Family and Medical Leave Insurance (FAMLI) program makes sure all workers inMaryland have paid time off for medical and family reasons. FAMLI is a social insurancesystem covering 2.6 million workers and 180000 employers delivered as a digitally nativepublic-facing service. Were in the early stages of building something as big and asfar-reaching as unemployment insurance or a new health department. We know that deliveringservices primarily through a website over the Internet is a new way of doing business Employer Services directorate is responsible for overseeing employer participation in theFAMLI program ensuring accurate and timely contributions and reports from employers andunderstanding their needs in complying with and participating in this new Wage and Contributions Team Lead manages the operational processes related to thecollection of wage data reports and quarterly contributions from employers. This positionensures accuracy and compliance in wage and data review payment processing liaising withthe finance and compliance teams to address any operational risks or discrepancies. Providesexpertise for building out the processes and standards for the Wage Data and Contributionsunit. This position plays a key role in maintaining compliance with FAMLI regulations.
GRADE
18
LOCATION OF POSITION
100 S. Charles Street
Baltimore Maryland 21201
Main Purpose of Job
The Wage and Contributions Team Lead monitors the daily operations of the Wage Data andContributions unit within the Employer Services Directorate in the Division of Family andMedical Leave Insurance (FAMLI) at the Maryland Department of Labor (MDOL). Thisposition manages Employers Quarterly Wage Hour Reports (QWHR) submission and flagsnon-filers or delays in filings and escalates issues to the Wage & Data Collections Manager forresolution and tracks employer payments to the FAMLI fund and flags discrepancies or delaysin contributions and escalates issues to the Payments Operations Manager for resolution. Theposition handles complex cases and serves as a subject-matter expert for the unit. The Wageand Contributions Team Lead provides guidance to staff on issues related to QWHRcontribution calculations and compliance ensuring all processes adhere to departmentstandards. The position also involves monitoring QWHR contribution workflows andrecommending process improvements. The Wage and Contributions Team Lead ensures thestrategic objectives of the directorate by implementing and improving Standard OperationalProcedures (SOPs) and ensuring the accuracy and timely receipt of QWHRs and contributions.
POSITION DUTIES
Duties of this position include but are not limited to: Ensure all QWHRs are processed accurately and within the established timelines.
Ensure calculated contributions are accurate.
Ensures all employer contributions are processed accurately and within the establishedtimelines.
Performs cross-validation of wage data with contributions.
Develops implements and maintains operational procedures to enhance efficiency andreduces errors.
Monitors compliance with FAMLI regulations and escalates any discrepancies orissues as necessary.
Validates findings and makes recommendations for Reconsideration decisions.
Approves refund requests for overpayments.
Oversees FAMLI and legal collection process.
Implements and improves Standard Operational Procedures (SOPs).
Complies with FAMLI regulations policies and SOP.
Leads team of Employer Services Specialists.
Mentors and trains employees.
Assigns work tasks and monitors performance.
Provides performance feedback to the manager.
Builds a positive and collaborative team environment.
Makes recommendations for continuous process improvements.
Assists the Wage & Data collections Manager and the Payments Operations Managerto collaborate with the ES Standards and Audit Unit and Financial Services teams toresolve any filing and payment issues and discrepancies.
Acts as the backup point of contact for escalations related to QWHRs and paymentprocessing
Answers escalated calls and questions
Researches employers and makes calls to employers to request more information asneeded
Prepares and analyzes reports related to employer contributions wage data andoperational efficiency
Serves as the subject matter expert and uses insights from data analysis to recommendand implement process improvements
Maintains a comprehensive database of employer account information and performsdata analytics to identify trends
Perform additional related duties as required by the Managers.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelors degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Masters degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules regulations policy procedures and processes or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Bachelors Degreefrom an accreditedcollege or university.
Three years of experience monitoring compliance reviewing data accuracy andresolving discrepancies related to employer reporting and contribution processes.
Four years of experience examining analyzing and interpreting large data records andreports.
Three years of technical leadership experience.
Demonstrated ability to manage projects and adapt to changing prioritiesenvironments and challenges.
Proficiency in Microsoft Excel Microsoft Word and Google Workspace (DriveSheets Calendar etc.).
Youll fit right in at FAMLI if:
You value autonomy in your work strive to achieve mastery in your field and areenergized by working for a mission-driven organization.
Youre a strong and inclusive leader who works well with people.
Youre an excellent collaborator.
You are excited about solving complex human and organizational issues.
Youre an organized person who has experience coordinating complex projects.
Youre great at delegating ownership to capable people.
LICENSES REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division ofUnemployment Insurance (Labor/DUI) to determine whether any monies are owed toLabor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt mayhave an impact on whether or not a candidate is offered employment.
Employees in this classification may be required to have daily use of a motor vehicle while onofficial State business. Standard mileage allowance will be paid for use of a privately ownedvehicle.
Personnel employed in this classification may have access to federal tax information and maybe subject to a state and FBI criminal background check as a condition of employment.
SELECTION PROCESS
Please make sure that you provide enough information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Unfortunately we wont consider information submitted after this date. Successful candidates will be ranked as best qualified better qualified or qualified and placed on the eligible (employment) list for at least one year.
Please note: A resume and cover letter are strongly encouraged for this position. Please upload oneWord or PDF file that includes your combined cover letter and resume using the Transcriptupload function or via the JobAps Other tab. However only the information provided in the application will be reviewed and considered in the evaluation process.
All information concerning the qualifications including any required documentation (diploma transcript certificate etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore it is essential that the application is filled out completely and accurately listing all relevant education and experience addressing the specific qualifications shown above and submitting any required documentation (diploma transcript certification license etc.). Please include clear detailed and specific information on your application regarding experience qualifications related to the minimum qualifications desired and/or selective qualifications of the position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
This is a full-time permanent position and eligible for full State benefits which include:
Flexible hours and hybrid teleworking
Paid holidays 12-13 per year
Generous paid leave package (annual sick personal and compensatory leave)
State Pension (defined benefit plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive subsidized health dental and prescription plans with little to no deductibles free generic prescriptions and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
To learn more please click this link STATE OF MARYLAND BENEFITSFURTHER INSTRUCTIONS
The online application is STRONGLY preferred. However if you are unable to apply online or having difficulty with your login or password please contact DBMs Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily except for holidays and weekends). After business hours please submit an email request to .
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans status.
If you encounter difficulty attaching required or optional documentation you may contact Erika Leonard-Anderson via email to Please be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications required documentation and any required addendums may be mailed to:
Maryland Department of Labor / Office of Administration
Attn: Erika Leonard-Anderson 26-
100 S. Charles Street 5th Floor
Baltimore MD 21201
The MD State Application Form can be found online
Maryland Department of Labor Licensing and Regulation is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.
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