VTRL Service Advisor, Birmingham

Who We Are:Velocity Truck Rental and Leasing is a rapidly growing employee and customer focused company servicing the Commercial Truck Rental and Full-Service Lease markets. With over 1600 company trucks in our local markets plus the support of NationaLease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers from an outstanding sales organization to highly skilled technicians to service your vehicle and on demand in it for You:Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VTRL offers fantastic Culture as well as competitive pay 401K W/Match Medical Dental & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!Velocity Truck Rental & Leasing (VTRL) is looking for a Service Advisor / Writer to join our team in Birmingham AL for following hours: Monday-Friday 9:00am-5:30pm!Essential Functions and Purpose:An integral and vital part of the customer service experience is the way service personnel interact with our customers. This position is crucial to achieving the highest customer satisfaction by performing his / her duties in accordance with current OEM practices and our companys and Qualifications:Minimum of 2 years administrative technical or supervisory experience in the Medium / Heavy Duty truck of trucks and parts is an be a team player with a strong sense of commitment to the be self-motivated and have good written and verbal communication conduct his / herself in a professional work other shifts for coverage of sick days or vacation communication and interpersonal be detail oriented with ability to multi-task and maintain a strong focus on quality accuracy and attention to problem-solving skills and the ability to remain calm under to work in a high-volume fast-paced environment with a customer service Responsibilities:Customer interaction addressing inquiries and concerns professionally and promptly. Greet customers in a timely friendly manner and obtain all specific vehicle / customer information required for proper repairs contacting customers and invoicing. Maintain a customer-focused approach to ensure a positive branch assign and maintain accurate service orders and records including detailed sublet processesensure that required documentation is complete and in compliance with regulations and department performance with safety regulations and standards in all maintenance and repair activities new and returning units with branch staff to ensure seamless communication and cooperation. Provide support to Managers and other team members as needed. Promote a positive and cooperative work with service team to ensure trucks are ready to blue and red tag programs to identify down and ready to rent units. Clearly identify damage to position is responsible for the receipt and flow of all incoming work communication with customers and constant communication with all other internal up customers vehicle issues and concerns or maintenance requirements accurately and customer signature on the repair order and provide customer with a copy of the repair be able to understand communicate and evaluate all vendors and OEM. Warranty guidelines approval processes and policies during the write up and repair customers method of payment Purchase Order requirements and estimate requirements if needed at time of write progress of vehicle repairs and contact customer with status changes / promise time if vehicles are parked in assigned areas trucks are locked and keys are tagged and properly completed work and charges to the up to date on all warranty policies and product changes to maintain effectiveness in this utilization of the OEM Service Portals at the time of write Order review edit and data entry as needed to prepare the Work Order for Final review by the Service Parts Coordinator with receiving parts from suppliers issuing parts to Technicians and adding parts to work orders on the correct job lines (or move to correct job lines) as in all duties of lesser classification when applicable and other work-related duties as directed by management including providing support to Service and Rental Requirements:Must be able to pass a post-offer drug screening physical examination and background checkCompensation:$20-$26 / hour (based on experience and qualifications)Full Time positionBenefits Velocity Vehicle Group Offers:Velocitys Fantastic Culture401k matchHealth Dental & Vision Insurance HSA & FSAEmployer paid Life InsurancePaid Vacation DaysGenerous Sick Leave timeCompany perks such as employee discounts company events and training programsExcellent Training and Career Advancement OpportunitiesVTRL / Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.