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VTC Lead

Unity Technologies Corporation

Job Location:

Columbus, OH - USA

Monthly Salary: Not provided by the employer

Posted: 21 August 2026 (5 days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

We are seeking a VTC Lead to join our team. You will lead daily VTC operations while serving as the primary escalation point for SBC/CUBE and E911 issues ensuring stable compliant and welldocumented service performance. You will guide administrators execute shiftlevel oversight and support engineering activities without performing engineeringlevel configuration changes. This position will require you to be onsite in either Columbus OH or Richmond VA.

Responsibilities include but are not limited to:

Requirements and Specification Development: Translates product or system needs into clear requirements and specifications for simple to moderately complex technical problems.
VTC Operational Leadership: Performs shiftlead duties provides direction to VTC administrators and maintains full capability to execute all VTC administrator functions.
SBC/CUBE and E911 Escalation & Troubleshooting: Serves as the primary operational escalation point oversees Tier 12 troubleshooting validates administrative actions monitors system health and ensures correct triage and documentation.
Operational Participation in Engineering Activities: Supports engineeringled maintenance testing and development by enforcing approved procedures and preventing unauthorized changes.
Reporting Compliance and Documentation Governance: Manages shiftlevel reporting consolidates operational metrics sustains audit readiness ensures enterprise policy compliance and maintains highquality documentation.
Training Mentorship and SOP Enforcement: Provides shift training reinforces SOP adherence supports change management processes and makes authoritative operational decisions for VTC services within defined authority.

Required Qualifications:

Must possess an IAT certification such as CompTIA Security (or equivalent) AND a networking certification such as Cisco Certified Network Associate (CCNA)
A minimum of six(6) years of progressive Information Technology (IT) experience including at least two projects in technical areas relevant to the role with at least one project occurring within the past three (3) years.

Preferred Qualifications:

A bachelors degree or higher in a related field of study

Clearance Requirements:

Must be a U.S. citizen
Must possess a DoD Top-Secret clearance

UnityTec is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status or disability status.

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