VP, Operations Liaison

People Drive Our Success

Are you enthusiastic highly motivated and have a strong work ethic If yes come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members drive and optimism. Together we can make a difference in the financial future of our communities.

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GENERAL SUMMARY

The Vice President Operations Liaison serves as a senior liaison between Deposit Operations Branch Administration Retail Banking Risk Compliance Information Technology Treasury Management Vendor Management and other internal partners. This role coordinates operational initiatives escalations process improvements regulatory support and cross-functional communication. The position also oversees ATM Services including ATM operations debit card support vendor coordination balancing and settlement exception resolution equipment servicing and service delivery for proprietary ATMs while ensuring strong controls compliance efficiency and service quality.

DIRECT REPORTS

This position supervises assigned ATM Services card operations and other designated team members based on department needs.

ESSENTIAL FUNCTIONS

• Serve as the primary Deposit Operations liaison for branches business units Risk Compliance Internal Audit Information Technology Treasury Management Vendor Management and other partners.
• Coordinate operational requests escalations projects system changes procedure updates and cross-functional initiatives.
• Oversee ATM Services activities including ATM operations debit card support vendor coordination balancing settlement exception resolution maintenance and service delivery.
• Manages directs and evaluates staff responsible for ATM operations ATM balancing and settlement debit card support and the resolution of ATM-related exceptions and customer issues.
• Coordinates ATM installations removals upgrades repairs signage and maintenance activities with vendors facilities branches armored carriers and internal technology partners.
• Develops updates and maintains procedures internal controls and documentation related to ATM operations card services support balancing settlement and vendor management.
• Collaborates with Risk Management Fraud Compliance Information Technology and business units to address ATM incidents operational issues control gaps and service improvement opportunities.
• Analyze operational issues trends service gaps and process inefficiencies; recommend solutions to improve accuracy service controls and efficiency.
• Support audits regulatory requests risk reviews remediation efforts testing implementation activities and management reporting.
• Partner with Deposit Operations leaders and subject matter experts across Branch Services Support Services Transaction Processing Wire Operations Reconcilement Services Regulatory Monitoring and Reporting and Deposit Fraud.
• Maintain strong working relationships with internal partners and promote consistent communication accountability and understanding of operational requirements.
• Perform other duties or special assignments as needed.
  
  

QUALIFICATIONS

Education:

• College degree in Business Administration Finance Operations Management or related field preferred; equivalent banking experience may be considered.
  
  

Experience:

• Minimum 5-7 years of banking deposit operations branch operations ATM/card operations risk compliance project coordination or related financial services experience.
• Minimum 5-7 years of people management or supervisory experience in operations required.

Skills/Ability:

• Strong knowledge of deposit operations ATM/card operations banking products operational controls and regulatory requirements. Excellent communication analytical organizational problem-solving follow-up and prioritization skills. Proficient with Microsoft Office and applicable Bank systems

OTHER DETAILS

$91200 $113100 / year
Pay determined based on job-related knowledge skills experience and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes coverage for medical insurance dental insurance vision insurance life insurance long-term disability insurance and flexible spending accounts (FSAs) health saving account (HSA) with company contributions voluntary coverages and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights please review ourCalifornia Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates regardless of race color ethnicity ancestry citizenship gender national origin religion age sex (including pregnancy and related medical conditions childbirth and breastfeeding) reproductive health decision-making sexual orientation gender identity and expression genetic information or characteristics disability or medical condition military status or status as a protected veteran or any other status protected by applicable law.

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Cathay Bank endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact Mickey Hsu FVP Employee Relations Manager at or.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Required Experience:

Exec