VP, Head of PayFac

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

The Vice President Head of PayFac-as-a-Service leads the strategy product and commercialization of Fiservs Payment Facilitator-as-a-Service offering within Merchant Solutions. PayFac-as-a-Service gives clients a modular partnership path to payment facilitation enabling embedded payment capabilities and

participation in the flow of funds without building the full Payment Facilitator operating model. This leader is accountable for defining how capabilities are delivered across the acquiring value chain while ensuring that registered-party accountability network obligations and Fiserv risk appetite remain uncompromised.

Reporting to the SVP Global Product Strategy the Vice President owns the PayFac-as-a-Service productnvision the operating-model spectrum (Full-Service Managed and Fiserv-led PayFac) the delegation and risk framework and the commercial packaging and pricing model. The role partners closely with Risk

Compliance Legal Technology Sales and Product Marketing to bring configurable network-compliant payment facilitation propositions to market balancing operational flexibility for clients with disciplined control and oversight.

Guiding principle: PayFac-as-a-Service changes how capabilities are delivered not who remains accountable. Operational activities may be shared or delegated but accountability remains anchored to the registered parties across the entire value chain.

What you will do:

PayFac-as-a-Service Product Strategy & Proposition

• Own global end-to-end PayFac-as-a-Service product strategy and multi-year roadmap defining the target client segments use cases and value propositions for embedded payment facilitation.
• Define the core capability proposition which capabilities form the baseline offering and which services are optional modules across onboarding risk compliance processing funding reporting and servicing.
• Translate market demand and client needs into a defined product and capability catalogue differentiating Fiservs PayFac proposition in a competitive commerce and payments landscape.
• Champion PayFac-as-a-Service as a partnership path for clients seeking payment capabilities without building the full operating stack focused on proposition distribution and merchant experience.

Operating-Model Spectrum & Delegation Design

• Own the PayFac-as-a-Service operating-model spectrum enabling clients to choose how much operational capability to retain versus consume from Fiserv from Full-Service PayFac (client-led execution) to Managed PayFac (configured responsibility) to Fiserv-led PayFac-as-a-Service (service-led execution).
• Define the delegation and qualification model which low- and medium-risk activities qualified clients may execute and the eligibility and delegation rules that govern them.
• Establish the responsibility model across the acquiring value chain classifying activities as client-owned delegable/shared or Fiserv-retained across Strategy & Go-to-Market Onboarding & Underwriting Fulfilment/Processing & Funding Risk & Compliance Merchant Servicing and Reporting & Governance.
• Ensure final allocation remains client-specific and validated against legal role Service Provider registration funds flow control design and Fiserv risk appetite.

Risk Compliance & Registered-Party Accountability

• Own the PayFac-as-a-Service delegation risk framework assessing delegability using six factors together: funds exposure decision authority regulatory & network impact registration dependency data & system access and oversight feasibility.
• Define retained authority and risk appetite the decisions and functions Fiserv retains including final merchant approval and exceptions funds access and payout control settlement accountability MATCH decisions network reporting submission and PF sponsorship authority.
• Ensure high-risk capabilities (AML/sanctions decisions underwriting authority settlement) are retained or tightly controlled while low- and medium-risk activities are delegated with appropriate qualification monitoring evidence and escalation controls.
• Guarantee that registered-party accountability and oversight remain continuous across the full value chain regardless of who executes each activity and that delegable activities retain qualification evidence monitoring escalation and intervention rights.
• Partner with Risk Compliance and Legal to secure required approvals and maintain alignment with Mastercard Visa and other network rules that establish the accountability boundaries.

Onboarding Underwriting & Servicing Operations

• Define the global product requirements for merchant onboarding KYC/KYB underwriting analysis and merchant activation balancing client-led workflow with Fiserv decision authority and controls.
• Oversee the design of fraud monitoring portfolio monitoring disputes and chargebacks and merchant servicing capabilities within a shared-execution model with defined thresholds and intervention rights.
• Ensure reconciliation inputs operational reporting and network-reporting submission are governed with clear ownership and validation.

Commercial Model Packaging & Pricing

• Define the commercial model what is included in platform pricing and which services modules or controls are priced separately (platform fees managed services oversight).
• Own the service packaging and pricing strategy informed by the product strategy and delegation model to align value delivered with client operating-model choice.
• Structure client-tailored offerings (Fiserv-led Shared Service Full-Service) matched to each clients capability controls and risk profile.
• Partner with Product Marketing to define positioning launch readiness portfolio narratives and commercial enablement for the PayFac-as-a-Service proposition.

Go-To-Market & Cross-Functional Execution

• Lead the PayFac-as-a-Service go-to-market strategy with Sales and Partnerships translating Fiserv strategy into compelling client propositions and proposal strategies.
• Align Product Technology Risk Compliance Legal Finance and Operations around common priorities and measurable business outcomes.
• Lead the PayFac-as-a-Service operating rhythm QBRs MBRs operating reviews and roadmap reviews ensuring decisions owners and follow-through are clear.
• Drive executive communications and stakeholder alignment on PayFac-as-a-Service strategy progress and risk posture.

Governance Performance & Contracting

• Establish the oversight and contracting model the evidence reporting audit intervention and remediation rights required for a governed operating and contracting framework.
• Define and monitor PayFac-as-a-Service KPIs onboarding and portfolio performance risk indicators and commercial outcomes.
• Drive accountability for execution against strategic objectives network obligations and portfolio commitments.

Leadership Responsibilities

• Build and lead a high-performing PayFac-as-a-Service global organization spanning product delegation & risk design onboarding/underwriting and commercial enablement.
• Develop talent and future leaders through coaching mentoring and career development.
• Create a collaborative operating model across product technology risk compliance legal sales and operations teams.
• Influence senior executives and stakeholders without direct authority to achieve enterprise outcomes.

What you need to have:

• 14 years of experience in payments merchant acquiring payment facilitation fintech financial services or related fields.
• 8 years of progressive leadership experience managing global teams and enterprise-scale initiatives.
• Deep demonstrable expertise in the Payment Facilitator / PayFac model merchant acquiring and the acquiring value chain (onboarding underwriting risk compliance processing funding settlement servicing). Strong working knowledge of network rules and regulatory frameworks Mastercard/Visa Service Provider registration AML/sanctions KYC/KYB MATCH and chargeback/dispute regimes.
• Proven experience designing delegation risk and control frameworks that balance operational flexibility with registered-party accountability.
• Experience defining commercial packaging pricing and go-to-market models for platform or managed-services offerings.
• Demonstrated success influencing executive leadership and driving cross-functional alignment nacross Product Risk Compliance and Legal.
• Strong analytical strategic planning and executive communication skills; advanced PowerPoint and Excel.
• Bachelors degree required.

What is nice to have:

• MBA or advanced degree.
• Direct experience standing up or scaling a PayFac / PayFac-as-a-Service or embedded-payments business.
• Familiarity with Fiserv acquiring platforms Commerce Hub and merchant onboarding/risk systems.
• Experience preparing Board Investor Relations or executive-level strategic and risk materials.
• Knowledge of AI-driven onboarding/risk tooling and modern product development practices.

Salary Range

These pay ranges apply to employees in Sunnyvale California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.