VP, Executive Partner Customer Experience

At Forrester were trusted to work on trailblazing mission critical problems that business and technology leaders face today. Thats why were always looking to empower talented individuals to perform at their best every single day. Were proud of our community of smart people and vibrant voices who come together to do whats right by our clients and each other. Our success is driven by curiosity courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

Forrester Research is seeking an Executive Partner to work with executives in customer experience and digital leadership roles who are responsible for driving strategies that put customers at the center of their organizations leadership strategy and operations to maximize growth. Forresters VIP service tier meets the unique needs of clients that drive or influence customer experience marketing and digital business who are typically the most senior leaders focused on delivering exceptional customer experiences at $1B-plus organizations. These clients have overall responsibility for leading the shift to customer obsession defining a customer experience that aligns with the brand promise and establishing the customer-centric strategy and operating model to deliver business outcomes both today and into the future.

The CX Executive Partner is responsible for developing and maintaining strong relationships with clients. This individual will serve as a strategic business advisor to our top clients by challenging their thinking coaching them and providing actionable feedback on their activities and deliverables. The CX Executive Partner also supports new business development both within existing client relationships and for new accounts. This position reports to the vice president and VIP team lead for customer experience executives.

The CX Executive Partner is accountable for client value delivery satisfaction retention ongoing engagement and new business growth. They must possess executive-level experience strong presence and a strategic mindset to challenge clients thinking and help actualize change.

Job Description:

The CX Executive Partner will work as part of a high-performing team with a strong emphasis on collaborating with others in all aspects of the job. They are expected to:

• Serve as a strategic business advisor to VIP leader clients by advising them pushing their thinking coaching them and providing actionable feedback on their activities and deliverables.
• Actively engage clients to understand their key initiatives and help realize defined business outcomes.
• Build and maintain client engagement plans that enable the ongoing delivery of client value.
• Work with account executives and customer success teams to ensure seamless professional and proactive account management experience that delivers high impact research and guidance.
• Directly contributes to Forresters business goals including client satisfaction and retention account enrichment and new bookings (within accounts as well as for new accounts).
• Build strong connections with other Forrester functions including other research teams consulting and data analytics engaging and representing all the strategic resources Forrester brings to bear with clients.
• Provide support to Forresters sales organization including participation in proof-of-concept calls with prospective clients.
• Actively participate in research ideation and content planning as a thought partner and collaborator to research teams especially to represent the most pressing priorities of CX and digital executives.

Job Requirements:

• At least 15-plus years proven experience in senior CX and/or digital or consumer marketing leadership roles directly responsible for customer experience (as a CXO or direct report to a C-level executive).
• Client service experience with executives at large multinational organizations.
• Intimate familiarity with CX and digital best practices and the challenges facing these professionals across multiple industries (financial services and healthcare a plus).
• Experience in working successfully across functions (e.g. marketing digital CX product) to operationalize customer-obsessed practices that drive growth.
• A professional presence with the ability to create positive impressions with C-suite executives through all channels of communication.
• Strong collaboration partnering and influencing skills getting the most and best out of collaborative relationships; keeping people informed; as well as influencing and partnering to ensure success.
• Embody Forresters values of client collaboration courage integrity and quality.
• Superior presentation skills.

Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition with the exception of New York City and Georgia. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidates primary work location experience training education and credentials.

Base salary range: $180000 - $294000

Base salary range for Georgia: $162000 - $264000

Base salary range for New York City NY: $207000 - $339000

For employees based in Washington State the percentage listed here is an estimated bonus target as a percentage of base salaryin accordance with the Forrester Employee Bonus plan. Individual and company performance as well as other eligibility criteria will determine the actual incentive amount.

Bonus target: 15%

For information on benefits please visit: application deadline is August 30 2026. Please refer to the job posting on careers page if the deadline has been extended.

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FLSA Status:

Here at Forrester we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forresters recruitment process. If you would like to discuss a reasonable accommodation please reach out to .

Forrester Research Inc. is an Equal Employment Opportunity Employer. As a federal contractor Forrester encourages veterans and individuals with disabilities to apply for employment.

Forrester will consider all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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