VP, APEX Central Strategic Operations

Were seeking a VP APEX Central Strategic Operations to lead our Central Pillar team the connective tissue for the AI Product Engineering and Experience (APEX) organization. Central Pillar has two mandates: strategic operations support for the central Product Management SVP and cross-APEX coordination pulling together the many StratOps teams centralized and embedded that support a 16000-person organization with different structures and models into one coherent APEX story strategy and operating engine.

This role reports directly to the GVP APEX Strategic Operations. Youll lead through influence bringing coherence and alignment across a large distributed set of StratOps teams and functions that dont report to you rather than directing them. Youll partner closely with the GVPs office and Chief of Staff; COO StratOps and cross-APEX program management remain with the GVP so your focus is cross-APEX strategy and coordination not those functions.

Youll do this against a backdrop of rapid change as we evolve to an AI-native future reimagining how we work not just what we work on.

What youll do:

• Own cross-APEX strategic operations: align the many StratOps teams and models across a 16000-person org into a single strategy story and operating rhythm.
• Partner with leaders across product cloud and product engineering design support DT security and GTM to align priorities and drive coordinated execution across APEX.
• Ensure consistency in metrics taxonomy reporting and financial inspection the structural foundation that lets APEX operate at scale.
• Manage workforce planning metrics targets and performance along with APEX location strategy.
• Provide strategic operations support to the Central Product Management SVP.
• Lead APEX-wide long-range planning annual planning and budgeting including standard templates and deep-dive analysis that drive key strategic decisions and support Summer Strategy at the ServiceNow level.
• Strengthen the product organizations planning and decision cadence including planning cycles strategic reviews and decision forums.
• Help build the APEX StratOps OKRs and weigh in on Corporate and APEX OKRs as needed.
• Design and institutionalize repeatable strategy and operating mechanisms that drive speed scale and accountability across a distributed org.
• Drive portfolio value management linking investment to outcomes and enabling faster trade-off and reinvestment decisions.
• Synthesize and communicate the single APEX story to senior leadership including the GVP CPO and COO.
• Lead and develop a team of 20 Strategic Operations professionals building a high-performing inclusive team that scales with ServiceNows growth.
• Raise performance standards and drive adoption of new ways of working across the org.
• Drive productivity gains through AI tooling and process re-engineering simplifying cadences and applying AI to work like GTM product readiness and program management.

What great looks like: the organization has clarity on priorities and works effectively despite constant change. Central Pillar is the reason APEX moves as one even when the underlying teams dont share a reporting line.

Qualifications :

To be successful in this role you have:

• Proven leadership of strategy and operations during large-scale transformation in a global tech or SaaS organization ideally with direct experience inside a product or engineering org not only advising one.
• 15 years relevant experience (or 12 post-MBA/equivalent) in tech strategy/ops management consulting investment banking or private equity.
• A track record of driving results through influence not just authority youll align teams you dont manage.
• Concrete experience embedding AI into workflows automating processes simplifying cadences or applying AI-driven insights to operational work.
• Demonstrated ability to partner with executives to build and run strategy and business plans in fast-moving environments.
• Strong financial acumen; ability to connect strategy to execution through business cases resourcing and metrics.
• Working knowledge of goal systems (OKRs KPIs) and portfolio management.
• Track record building and developing diverse high-performing teams.
• Excellent written and verbal communication credible in both business and technical settings.
• Change leadership skills able to shape culture and drive adoption of new mechanisms at scale.

JV19

For positions in this location we offer a base pay of $263900 - $448600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time