Volunteer Services Specialist

Job Description:

Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped communities made whole and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

This position is based in Chicago IL; candidates must reside within 50 miles of the Chicago Chapter bilingual English and Spanish is preferred and relocation assistance is not available for this role.

WHAT YOU NEED TO KNOW (Job Overview):
The Volunteer Services Specialist supports volunteer recruitment and engagement activities within the region:

Develop and implement broad-based recruitment strategies to attract and identify Red Cross volunteers to effectively support Regional goals and mission critical activities.
Support the implementation and execution of programs projects and initiatives to increase and strengthen the engagement of volunteers.
Perform screenings referrals and placement of prospective volunteers to effectively support Regional goals and mission critical activities.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal State and local regulations. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal State and local regulations.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

1: Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools networks and digital media to obtain volunteer applicants tracked to referral and accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed.
2: Identify cultivate and maintain relationships with key volunteer recruitment agencies/organizations market segments and populations to create a robust network and strong candidate pipeline for future needs. Assist in screening and referring volunteers to appropriate department opportunities. Partner with assigned staff to strengthen existing relationships and identify and evaluate prospective volunteer recruitment sources and assist in scheduling and coordinating volunteer orientations placements meetings and events.
3: Evaluate and modify recruitment and engagement strategies based on lessons-learned. Support the development and ongoing refinement of volunteer strategies.
4: Provide coaching and guidance to volunteer teams (paid and volunteers) and foster a culture of volunteerism that supports engagement strategies across departments. Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
5: Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the assessment needs through department collaboration and mutual accountability for results. Support volunteer programs and services to meet established goals and objectives.

6: Assist with executing the Event Based Volunteer plan

The salary range for this position is (Illinois): $68800.-$70664.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills how many years of experience you have and comparison to other employees already in this role.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: Bachelors degree required.
Experience: Minimum of 5 years of related experience.
Management Experience: N/A

Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications including Word Excel PowerPoint and Outlook. Knowledge of group dynamics customer maintenance techniques negotiation skills and the ability to effectively implement programs is preferred.

Travel: May involve travel.

* Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers phones and printers light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified.

Preferred Qualifications (What Will Give You a Competitive Edge)

• Volunteer Management
  Experience recruiting coordinating training and supporting volunteers while fostering engagement accountability and a positive mission-driven experience.
• Collaborative Team Player
  Demonstrates strong collaboration skills actively contributes to team success and works effectively with diverse stakeholders to achieve shared goals.
• Effective Written & Verbal Communication
  Communicates clearly professionally and confidently across a variety of audiences and channels ensuring alignment and understanding.
• Presentation Skills
  Creates and delivers engaging well-organized and impactful presentations tailored to the audience and business objectives.
• Relationship Building
  Builds strong trust-based relationships with candidates hiring managers volunteers and cross-functional partners through credibility influence and effective communication.
• Technical Proficiency
  Proficient in Microsoft Office Suite and other relevant systems and tools to support daily operations and reporting.
• Bilingual English and Spanish (Preferred)
  Ability to communicate effectively in both English and Spanish is preferred.

BENEFITS FOR YOU:

As a mission-based organization we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers San Diego Fair Chance Ordinance the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps the federal agency that brings people together through service and its partners the Peace Corps AmeriCorps Alums National Peace Corps Association and the Service Year Alliance launched Employers of National Service to connect national service alumni with opportunities in the Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering Visit to learn more including our most-needed volunteer positions.

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