Volunteer Associate
Fort Worth, TX - USA
Job Summary
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- 401(k)
- Dental insurance
The Volunteer Associate is responsible for the day-to-day coordination onboarding scheduling
engagement and support of volunteers across the organization. Working under the direction of the
Volunteer Manager this position ensures volunteers have a positive experience while supporting efficient
execution of volunteer programs and activities.
This role is highly relationship-focused and execution-oriented. Success is measured through volunteer
satisfaction retention responsiveness operational excellence and consistent program delivery. This role
operates in alignment with CFRE competencies and the AFP Code of Ethical Standards with emphasis on
volunteer engagement stewardship relationship management and ethical practice.
PRIMARY RESPONSIBILITIES
Volunteer Recruitment Onboarding Coordination and Engagement
Support volunteer recruitment efforts through information sessions outreach activities and
referrals.
Coordinate volunteer applications screening orientation and onboarding processes.
Assist with volunteer placement based on organizational needs and volunteer interests.
Coordinate volunteer schedules to support programs events initiatives and resale operations.
Build positive relationships with volunteers and create a welcoming environment.
Support volunteer recognition and appreciation activities.
Respond to questions concerns and requests in a timely manner with upmost professionalism.
Initiate consistent follow-up throughout the entire volunteer experience.
Program Support
Coordinate volunteer involvement for events supply drives assembly projects and community
activities.
Assist with logistics communications and volunteer preparation for shifts.
Coordinate with program areas to ensure volunteers have the training information and resources
necessary for success.
Support execution of recurring volunteer activities and service opportunities.
Resale Shop Volunteer Coordination
Coordinate individual and group volunteers supporting resale operations.
Work with resale leadership to align volunteer assignments with operational needs.
Maintain consistent communication for volunteer coverage and scheduling.
Data and Administrative Support
Maintain accurate volunteer records in Bloomerang CRM and Bloomerang Volunteer platforms.
Track volunteer participation onboarding completion engagement and retention activities.
Assist with reporting and volunteer communications to promote open and/or new shifts/roles.
Prepare volunteer packets orientation materials and other volunteer resources as needed.
Maintain confidentiality of volunteer information and comply with organizational policies and procedures.
Cross-Functional Collaboration
Work collaboratively with staff across multiple departments and locations.
Identify and communicate opportunities to improve volunteer processes and experience.
Communicate volunteer needs opportunities and concerns to the Volunteer Manager.
Help ensure alignment between volunteer activities and organizational priorities.
Core Competencies
Relationship Building
Customer Service Orientation
Volunteer Engagement
Organization and Follow-Through
Communication
Adaptability
Team Collaboration
Execution and Accountability
Attention to Detail and Time Management
EDUCATION AND EXPERIENCE
Associates degree required bachelors degree preferred or an equivalent combination of education and experience.
Two or more years of experience coordinating volunteers events customer service community engagement or related work.
KNOWLEDGE SKILLS ABILITIES
Proficiency in Bloomerang CRM and Bloomerang Fundraising a plus
Knowledge of or similar task management platforms a plus
Familiarity with the Benevon Sustainable Fundraising Model a plus
Working knowledge of SharePoint Microsoft Suite Outlook Teams
Strong interpersonal and communication skills.
Ability to manage multiple priorities simultaneously.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Center for Transforming Lives partners with single mothers and their children so they can thrive. Founded in 1907 Center for Transforming Lives is one of Tarrant Countys biggest family safety nets working to disrupt cycles of poverty and homelessness among the most vulnerable in our community. The non-profit meets the needs of 3000 women and children annually through a comprehensive and evidence-based two-generation and trauma-informed model. Thanks to housing support early childhood education economic mobility services and counseling services that work across generations parents and children establish security and well-being as a family. Led by CEO Carol Klocek since 2009 the $20 million non-profit opened its new Riverside Campus headquarters in May.
Required Experience:
IC
About Company
CENTER FOR TRANSFORMING LIVES WORKS SIDE-BY-SIDE WOMEN AND THEIR CHILDREN TO DISRUPT THE CYCLE OF POVERTY