Voluntary Services Specialist

Due to the cross-cutting nature of this office the incumbent shows a comprehensive understanding of the federal government VA and each of its Administrations with a primary focus on VHA; to include the relevant laws regulations policies and procedures accrediting organizations as well as the organizations within the agency to facilitate a systems-oriented approach to the Center s success.

Duties include but may not be limited to the following:

• Assisting in all aspects of the development coordination and management of the Center for Development and Civic Engagement (CDCE) Office and is responsible for independent management of specific programs or portions of larger programs.
• Assisting the CDCE/Chief of Service in developing short and long-range plans for the accomplishment of CDCE/Voluntary Service program goals and objectives; develops and implements programs and program changes to meet the facilities or other VA-affiliated programs needs.
• Assisting the CDCE/VChief of Service Officer in developing innovative/creative community outreach programs that provide volunteers and financial resources.
• Developing and fostering a robust network with internal and external stakeholders to build resilient working coalitions in support of the VA mission.
• Developing and delivering presentations to diverse groups within the facility and at off-site locations within the community.
• Responsible for interviewing scheduling placement and evaluation of volunteers.
• Responsible for conducting appropriate follow up activities to ensure both adequate supervision and assignment training are provided.
• Resolves issues as they arise and consults with the CDCE/Chief of Service if policies or procedures require review and/or revision.
• Preparing all volunteer personnel files in accordance with The Joint Commission and standards for VHA volunteers.
• Consulting with services across the health care system agency representatives (including VHA VBA and NCA) and community officials to publicize analyze and recommend improvements for programs.
• Conducting fact-findings and analysis to recommend potential community partnerships that support and extend the mission of the facility or other affiliated VA programs across Administrations within the catchment area.
• Responsible for the coordination and management of all monetary and in-kind donations.
• Managing the day-to-day operations surrounding the organizations development activities and conducts and analyzes routine needs assessments to ensure alignment with the facilitys strategic plan.
• Developing tax deductibility documentation for all donations received.
• Providing education and training to staff on the proper use of donation expenditures restricted purchases and procurement requirements.
• Plans and executes a variety of complex internal and external special events including VISN-wide and national events where the local facility is a key host or sponsor or responsible for securing major monetary or in-kind donations and volunteer support.
• Performs other duties as assigned.

Work Schedule: Monday - Friday; 8:00a.m. - 4:30p.m. (PST) - Weekends may be required on occasion.
Telework: This is not a telework position.
Virtual: This is not a virtual position.
Position Description/PD#: Voluntary Services Specialist/PD99853S
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• A current valid state-issued Drivers License is required for this position. Applicants are required to pass agency Government Vehicle Drivers physical examination.

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet specialized experience and time-in-grade requirements within 30-days of the closing date of this announcement 08/03/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30-days of the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Drivers License Requirement: Applicants must possess a current valid state-issued drivers license. NOTE: We cannot accept photographs therefore; please do not submit a copy of your license with your application package. If an interview is requested you may be required to provide a copy of your current valid state-issued Drivers License.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Voluntary Services Specialist. Qualifying specialized experience includes managing a program of volunteers and contributing organizations within a medical or hospital setting; development and implementation of a detailed marketing plan for a specialized program; managing a program service budget and managing a donation needs list of an organization; utilizes laws and regulations governing the General Post Fund and solicitation and acceptance of donated gifts; and understanding and applying personnel management practices for interviewing screening placing and counseling purposes. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment their resume. OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or an LL.M. if related that demonstrates the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a masters or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.

NOTE: One (1) full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at Requirements and Work Environment: Work is moderately sedentary although considerably variable. It requires a fair amount of standing sometimes for long periods walking climbing stairs and bending. Work may require some heavy to moderate lifting transporting of materials equipment and supplies for special events and other programs. Due to the diverse nature and scope of the work it may require occasionally working in extreme temperatures (hot or cold). Driving or riding in a vehicle is also required on a routine basis to provide coverage trainings or other support at off-site clinics; attend outside community meetings; and support special events. Travel may also occur in support of outreach events and conferences. The incumbent must attend lengthy meetings both during and after regular scheduled work hours. Travel to other medical center facilities is also required. The work is primarily performed in an office setting however due to the nature of the work significant travel throughout the community and sometimes the state and surrounding states is necessary to attend meetings presentations conferences that may include special activities such as volunteer recruitment and philanthropic engagement events. Coordination of and participation in meetings and volunteer supervision requires presence in various on-site and off-site locations where volunteers are strategically assigned to enhance the VA mission. The Specialist has access to the fax machine computer and other office equipment as needed. The CDCE/Voluntary Service office is a very busy environment with constant traffic from visitors volunteers community partners patients and hospital staff.