Voluntary Services Specialist

***THIS IS NOT A VIRTUAL POSITION YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

This position has responsibilities related to the full scope of business for each of the interrelated lines of business which include Voluntary Service Philanthropic Engagement and Partnership Solutions. Duties include but may not be limited to the following:

• Assists in all aspects of the development coordination and management of the Center for Development and Civic Engagement (CDCE) Office and is responsible for independent management of specific programs or portions of larger programs.
• Assists the CDCE/Voluntary Service Officer in developing short and long-range plans for the accomplishment of CDCE/Voluntary Service program goals and objectives; develops and implements programs and program changes to meet the facilities or other VA-affiliated programs needs.
• Assists the CDCE/Voluntary Service Officer in developing innovative/creative community outreach programs that provide volunteers and financial resources.
• Develops and fosters a robust network with internal and external stakeholders to build resilient working coalitions in support of the VA mission.
• Develops and delivers presentations to diverse groups within the facility and at off-site locations within the community.
• Interviews schedules placement and evaluation of volunteers.
• Conducts appropriate follow up activities to ensure both adequate supervision and assignment training are provided.
• Resolves issues as they arise and consults with the CDCE/Voluntary Service Officer if policies or procedures require review and/or revision.
• Prepares all volunteer personnel files in accordance with The Joint Commission and standards for VHA volunteers.
• Consults with services across the health care system agency representatives (including VHA VBA and NCA) and community officials to publicize analyze and recommend improvements for programs.
• Conducts fact-findings and analysis to recommend potential community partnerships that support and extend the mission of the facility or other affiliated VA programs across Administrations within the catchment area.
• Responsible for the coordination and management of all monetary and in-kind donations.
• Manages the day-to-day operations surrounding the organizations development activities and conducts and analyzes routine needs assessments to ensure alignment with the facilitys strategic plan.
• Develops tax deductibility documentation for all donations received.
• Provides education and training to staff on the proper use of donation expenditures restricted purchases and procurement requirements.
• Plans and executes a variety of complex internal and external special events including VISN-wide and national events where the local facility is a key host or sponsor or responsible for securing major monetary or in-kind donations and volunteer support.

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See Required Documents below for details.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-11. At the lower grade levels you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance availability of higher level work and availability of funds.

To qualify for this position Voluntary Services Specialist GS-07 level applicant(s) must meet at least one of the following:

A. Specialized Experience: Requires at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Voluntary Services Specialist. Qualifying specialized experience includes experience working for a company organization or department specializing in volunteer and/or philanthropic activities;
communicating with individuals and groups in community; assisting with creating various training products; performing record keeping and recognition of a volunteer and/or philanthropic program;

OR
B. Education: One (1) full year of successfully completed graduate level education or superior academic achievementthat demonstrates the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.

OR
C. Superior Academic Achievement (SAA): SAA at the baccalaureate level in the coursework detailed above is fully qualifying. Applicants who wish to apply under this provision must submit proof from their educational institution that they meet one of the criteria listed below. To qualify for SAA applicants must have completed all the requirements for a bachelors degree (Transcript Required) in a curriculum that is qualifying for the position to be filled and meet one of the following:

• Rank in the upper one-third of your class in the college university or major subdivision.
• A grade-point average of B (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses or those completed in the last two years of undergraduate study.
• A grade point average of B (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study or those courses in your major completed in the last two years of undergraduate study.
• Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. For a list of recognized honor societies please visit more information regarding SAA please visit Combination: Equivalent combinations of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education beyond a bachelors degree may be used to qualify applicants for the GS-07 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript and details of your experience is required.
  
  To qualify for this position at the GS-09 level you must meet one of the following:
  
  A. Specialized Experience: Requires at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Voluntary Services Specialist. Qualifying specialized experience includes planning and coordinating volunteers of a volunteer program; evaluating and monitoring the effectiveness of a specialized program and devising new methods for improvement; trains employees on facility guidelines; utilizing interpersonal communication skills to foster effective working relationships with others; and handling donations according to facility regulations
  
  OR
  B. Education: Successfully completed two (2) years of progressively higher-level graduate education or masters or equivalent graduate degree or LL.B. or J.D. in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR
  
  C. Combination: Equivalent combinations of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of the first year (18 semester hours) may be used to qualify applicants for the GS-09 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.
  
  For more information on these qualification standards please visit the United States Office of Personnel Managements website at
  Education

  IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
  
  NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit:

  Additional information

  Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
  
  Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
  
  This job opportunity announcement may be used to fill additional vacancies.
  
  Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
  
  The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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  Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  
  

  Required Experience:

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