Voluntary Services Officer

Due to the cross-cutting nature of this office the incumbent shows a comprehensive understanding of the federal government VA and each of its Administrations with a primary focus on VHA; to include the relevant laws regulations policies and procedures accrediting organizations as well as the organizations within the agency to facilitate a systems-oriented approach to the Centers duties include but are not limited to:

• Providing technical and administrative supervision to subordinates which may include an Assistant Chief Specialist Program Support Assistant Secretary or other administrative staff.
• Planning and leading all philanthropic activities and programs within widely dispersed locations across the healthcare system VA Administrations and State Veterans Homes.
• Conducting and analyzing comprehensive needs assessments for optimal alignment of the program in support of the organizations mission and goals.
• Exercising final authority for the full range of personnel actions and organization design proposals recommended for the integration of this category of without compensation (WOC) employees.
• Ensuring compliance with all applicable standards of The Joint Commission (TJC) for VHA volunteers to include maintaining the official volunteer personnel files mandated training records assignment guides competency and performance assessments and other applicable role-specific documentation.
• Designing developing and implementing the recognition and incentive awards program for the organizations volunteer workforce.
• Providing oversight of the organizations General Post Funds and in-kind development activities.
• Managing the day-to-day operations of the philanthropic development activities.
• Monitoring all donated monetary funds at the healthcare system level within the stations General Post Fund (GPF) Accounts.
• Exercising discretionary authority to approve the allocation and distribution of such funds.
• Preparing business case justification for anticipated expenses including alignment with VA and VHA goals and priorities strategy identification benchmarking and evaluation in support of proposed budget.
• Responsible for project and event management of varied sizes and scope.
• Maintaining significant and expansive supervisory responsibility for every registered volunteer in accordance with the TJC and established occupational standards for the profession.
• Planning design and development of each volunteer role and the work to be accomplished.
• Serving as a strategic advisor to executive leadership for the utilization of community resources in support of operational goals assesses risks anticipates outcomes and alternative strategies.
• Establishing local policies and procedures for the strategic utilization of volunteers and community partnerships across the healthcare system.
• Serving as an advisor to VA Headquarters Voluntary Service National Advisory Committee.
• Conducting thorough and exhaustive research on potential community partners to determine suitability for development of non-monetary partnership agreements.
• Serves as the local subject matter expert on volunteer and donation management.
• Performs other related duties as assigned.

Work Schedule: 8:00 am to 4:30 pm
Telework: This position may be authorized for ADHOC telework.
Virtual: This is not a virtual position.
Position Description/PD#: Voluntary Services Officer/PD99897S
Relocation/Recruitment Incentives: Not Auyhorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/11/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 12 position you must have served 52 weeks at the GS 11. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: planning managing Human Resourcs scheduling executing special events involving community leaders staff and visitors; developing and proposing policies and innovative programs governing voluntary services; managing general post fund accounts and other financial accounts; representing a volunteer program on speaking engagements before service fraternal and civic organizations; and making presentations for diverse audiences and varying sizes from small meetings to large conferences.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

Unclear Seniority